Tablet Walkthrough

Yiming Qin
Yiming Qin
  • Updated

Welcome to Otter! We are excited to introduce you to our Order Manager functions. By the end of this walkthrough, you should be an expert! But as always, let us know if you need additional help. Let’s get started!

 

What's in the box:

If you ordered a tablet from us, you should have gotten one that looks similar to below, along with a charger. If you opted out and are using your own device, that’s okay too! Just make sure your device is connected to WiFi and use a web browser to access app.tryotter.com. The rest of the instructions apply to both options.

OB_Tablet_General.png

 

 

 

Connecting to WI-FI

Turn your tablet on and connect it to WiFi by swiping down from the top of the home screen and clicking on the WiFi symbol.
Click into the WiFi section to connect the network your device will be running on. This is going to be your in-house WiFi. Enter your password to connect!

OB_Tablet_WIFI_01.png

 

 

 

Logging in to the Otter app

Once your WiFi is successfully connected, sign into the Otter app. Click the Otter icon at the bottom of your screen.

Enter your logins provided on a sheet that came with your hardware. If you misplaced that sheet, that’s fine! Your logins were also sent to the main email on file from onboarding@tryotter.com.

OB_Tablet_WIFI_02.png

 

 

 

Orders

Congrats, you’re in! Welcome to Order Manager.

First stop, the Orders screen. This is where your active orders will be flowing through. 

An order will specify:

  • The delivery channel its coming from
  • Order identifiers like customer name & order #
  • Estimated time until that order will be picked up

OB_Tablet_Orders_01.png

 

 

 

Click into an order to see details- here, you can scroll to see an itemized breakdown of the order and more specific customer details such as where the order is going, as well as contact information for the customer and the courier.

OB_Tablet_Orders_02.png

 

 

 

Inside an an order, you can also mark it ready for pick up to notify the courier, as well as reprint a ticket.

OB_Tablet_Orders_03.png

 

 

Settings

If you tap the 3 horizontal lines in the top left corner of your screen, it will populate a list of other functions. *note, you can access this pop-out menu from any screen on your dashboard.

OB_Tablet_Settings_01.png

 

 

Navigating to Settings, you can see your restaurant profile, as well as the option to activate full screen notifications on your tablet and printing prices on your receipts. These can both be changed anytime!

Go ahead & play that test sound, to hear the sweet notification of a hungry customer.
OB_Tablet_Settings_02.png

 

 

 

Integrations

The Integrations page will show you all the delivery channels connected to your Order Manager dashboard.

 

On this page, you can also change each delivery channel to “auto-accept” orders, which means the orders will accept automatically! This is a great feature to ensure no orders are missed.

You can also change your prep time at any time, by tapping the right arrow (>) to increase minutes, and tapping the left arrow (<) to decrease.

OB_Tablet_Integrations_02.png

 

 

 

Insights/Chat function

The Reports section is a great way to access your daily sales, product performance and frequency
of delivery channel used.

OB_Tablet_Reports_03.png

 

 

 

Live Support:

We understand that restaurant life is fast-paced, so your tablet comes pre-configured with a Support button,which on the other side has many live agents ready to help!

Just tap that Support button at the bottom left of any screen, type anything in the search bar- (try “help”!) and bypass the FAQs if nothing applies. Now, tap Live Chat.

Here, you’ll see your profile, a reason for your chat and a place to type a message. Type anything to get the chat going, then tap Start chat!

 

OB_Tablet_Reports_02.pngOB_Tablet_Reports_01.png


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.