Order with Google Integration Guide

Track your order | Order with Google

Order with Google is designed to maximize your restaurant's exposure by allowing customers to order directly from Google maps, Google pay, Assistant and more. 

Now available for pickup and delivery, Order with Google allows you to take advantage of Google's local search rankings, organic traffic - sending customers directly to you, without any commissions or fees. 

We can set up your Order with Google account and add it to Otter for you, you’ll just need to fill out this form.

What you’ll need to complete the Order with Google setup form

 

Locating a Google My Business Profile Link

The first step to accepting orders through Google is ensuring you have a Google My Business Profile.

Image of a Business Profile in a mobile device popping out the buttons for order pickup and order delivery

How can I tell if I have a Google Business Profile?

  • Go to Google.com/maps.
  • Search your business name.
  • If your business name populates in the drop-down with an address next to it, you have a profile.

If your restaurant or kitchen doesn’t show up, it’s easy to create your business profile and get your business listed on Google here.

Obtaining Stripe API Keys

To process payments from Google Orders and get paid by Google, you will need to set up a Stripe account to receive payments. It’s easy to sign up and connect it to your existing bank account: Sign up in a few minutes here.

This short video can help you get set up on Stripe - and there are plenty more resources here.

InfoFinding Stripe API Keys
Once your account is up and running, it’s easy to pull the API keys: Follow these steps from Stripe.

 

Delivery Setup Details

In order to get delivery orders from Google, you’ll have to let us know how to define the following in Google.

  • Fulfillment type: Do you want pickup only or delivery & pickup?
    • If you choose delivery, you’ll need to decide how you define your area:
      • Polygon - by area
      • Radius - by distance from your location
      • Postal Code
  • Delivery Fee: How much do you want to charge for delivery?
  • Delivery Servicer: If you don’t already have a third party logistics or fleet management software integrated with Otter, we recommend DoorDash Drive for Order with Google.

 

 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.

Related to

Updated