Order with Google Integration Guide

Overview

Integrating Order with Google with Otter can maximize your restaurant's exposure by allowing customers to order directly from Google maps, Google pay, Assistant and more. 

Now available for pickup and delivery, Order with Google allows you to take advantage of Google's local search rankings, organic traffic - sending customers directly to you, without any commissions or fees. 

To set up your Order with Google account and add it to Otter, just need to fill out this form.

What you’ll need to complete the Order with Google setup form

• Your Google My Business profile link
• Your Stripe API Keys
• Details on your delivery setup

Order with Google does NOT support multi-menu
Google Food Ordering only supports a single menu per location. If you currently have multiple menus, you can create a menu consolidating all available items into one menu specifically for Google ordering. 

Be sure when you publish that consolidated menu that you only publish it for Google ordering.

Google My Business Profile Link

The first step to accepting orders through Google is ensuring you have a Google My Business Profile.

How can I tell if I have a Google Business Profile? Go to Google.com/maps. Search your business name. If your business name populates in the drop-down with an address next to it, you have a profile. If your restaurant or kitchen doesn’t show up, it’s easy to create your business profile and get your business listed on Google here.

Obtaining Stripe API Keys

To process payments from Google Orders and get paid by Google, you will need to set up a Stripe account to receive payments. It’s easy to sign up and connect it to your existing bank account: Sign up in a few minutes here.

Delivery Setup Details

In order to get delivery orders from Google, you’ll have to let us know how to define the following in Google.

• Fulfillment type: Do you want pickup only or delivery & pickup?
  • If you choose delivery, you’ll need to decide how you define your area:
    • Polygon - by area
    • Radius - by distance from your location
    • Postal Code
• Delivery Fee: How much do you want to charge for delivery?
• Delivery Servicer: If you don’t already have a third party logistics or fleet management software integrated with Otter, we recommend DoorDash Drive for Order with Google.
  • USA: Sign up here
  • CAN: Sign up here
  • AUS: Sign up here

Troubleshooting

• Google Food Ordering currently does not support multi-menus. If multi-menus are attempted to be published to Google, you will receive a publishing errors. 
  
  To resolve, you can create a menu consolidating all available items into one menu specifically for Google ordering.  When publishing that menu, be sure to only publish to Google. 

Updated December 24, 2025 19:18