Software Update - Esper

Stefania Sarti
Stefania Sarti
  • Updated

We’re upgrading your Otter experience to improve reliability and functionality by updating the software on your Otter tablet. This will be done automatically overnight, and you do not need to be present during the update. You will be required to follow some on-screen prompts and log back into your new Otter app. Outlined below are some helpful resources to assist you with this software update.

General Update Information

  • If your store is open late at night, your tablet will be down during the software update, but it should only take about 10 mins.
  • After the update, you’ll need to finish the setup by clicking through a few screens to complete the installation.
  • Once the update is complete, you will need to log back into your Otter Order Manager account and reconnect your printer.
  • Once you are back in the Otter app., you will then need to check that the printer is connected

Logging Back in to Order Manager

After the system update has been completed, you will need to log back into your Otter Order Manager account and reconnect your printer. To assist with this, you should have set up a one-time PIN used to log back into your tablet. If you forgot your PIN use your regular Otter tablet login to log back in.

Printer Assistance

When your tablet is done updating, you will need to check that your printer is connected. If you are unfamiliar with how to connect your printer, or need additional help on how to set-up your printer, please check out the following resource: Printer Setup

"Hard" Resetting Your Tablet

Contact Support for Additional Assistance

If you cannot login to your tablet and the resources provided above do not work for you, please contact our Support Team and provide us with the following:

  • Your Business Name and Location
  • Email address for Order Manager or Order Manager
  • The issue you need assistance with

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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