Self-Serve- Photos Features

Summary

Self-Serve Menu Management offers multiple photo features from a Photo Bank to Photo Optimization. Below we will explore a few of the Self-Serve photo features.

Photo Bank

How does it work?

1. Open Restaurant Business Manager
2. Navigate to “Photos”
3. Select the photos
4. Click on ‘Assign to items’
5. Save the changes

Automatically Increase Menu Photo Dimensions

The "Automatically increase photo dimensions" feature in Business Manager helps to reduce delivery platform photo issues such as non-compliant or blurry photos by upsizing the item photos to meet the requirements.

Features

• Automatic Photo Dimension Adjustment: It automatically adjusts photo dimensions to match delivery platform requirements after uploading or importing photos, or adding new delivery platform connections to the menu.

• Automatic Photo Enhancement: There is the option to enable automatic photo enhancement on the Menu Settings (Otter > Menus > Settings)

• Manual Adjustment Option: In case your photos don't meet the requirements, you have the option to manually resize them to ensure they look their best on every delivery platform.

   

  • 1. Go to Otter > Menus and select your menu

    2. Select an item to ‘Edit photo’

    3. Upload a new photo

    4. Save the item and the photo will automatically be enhanced.

• Smart Memory Functionality: Revert to the original photo and Otter will remember the choice to not adjust the photo in the future.

Photo Optimization

The Menu Photo Optimization feature allows our customers to know which of their photos are helping or hurting their business.

Photos are a critical component of menus and increase the possibility of an item being ordered, which could directly affect revenue for online restaurants. It has been proven that high quality photos significantly boost sales. As a result, this new feature allows customers to quickly identify bad photos and replace them with high quality photos.

Photo Quality: Image optimization based on photo quality applied to menu items

How does it work?

• Navigate to Photos tab
• If a photo is assigned to a menu item, the system will determine if the image is of high or low quality;
  • If low quality, an Insight ✨ badge will appear on the photo thumbnail cards.
    
• Click on the photo thumbnail card to edit the photo
• An Insight banner will indicate why the photo is low quality and how it can be improved - a user can choose to upload another photo to replace the low-quality one
  
• You can also edit within the Edit Item tab
  

Video Walkthrough

Commonly Asked Questions

Q: Auto-resizing / publishing across delivery partners - is this confirmed?

• Yes! Auto-resizing and publishing across all delivery partners is a feature.

Q: Deduplication of photos - is this confirmed?

• We deduplicate photos when you upload to the photo bank, so the photo bank will not have duplicated photos if you upload the same photo multiple times.

Q: Bulk deleting - is this possible?

• Not available at this time. But we're working to offer this in the near future!

Q: Rotation of images - is this possible?

• Not available at this time. But we're working to offer this in the near future!

Q: Image sorting (newest/oldest) - is this possible?

• Not available at this time. But we're working to offer this in the near future!

Q: Grid/Details view - Is it possible to switch the view?

• Not available at this time. But we're working to offer this in the near future!

Q: Error messaging (size/quality) - confirmed?

• Not available at this time. But we're working to offer this in the near future!

Q: Limitations on images that can be used, if any?

• The same limitations that already exist for photos are applicable with Photo Bank (common image formats like ‘JPG’, ‘PNG’, ‘GIF’, ‘BMP’).
• We display a message "Image must be at least 1400 x 800px (PNG or JPEG)" - If the image is too small, it won’t be published 

Outlined below are common questions you may have about Automatically increase photo dimensions:

Q: Can I revert to the original photo?

• Yes, you can select the original photo and our system will remember your decision and not update it in the future.

Q: Is this feature supported on all the delivery platforms?

• It is supported on all the delivery platforms that use Otter Menus with photo publishing.