Menu Edit History

Overview

The Menu Edit History tab in Menu Manager gives you a complete view of all historical updates made to your menus within Otter. 

This visibility allows you to investigate issues and troubleshoot who made the change, when it was published, and details about what was changed.

Menu Edit History Key Features:

• Menu Status Overview
  
  Understand why a menu is in its current state.
   
  Example: A restaurant owner needs to understand why their menu prices were adjusted by their employee.
• Troubleshooting
  
  Investigate misconfigurations by seeing who made the menu edit, what was changed, and when it happened.
  
  Example: Staff calls into Otter Support & asks why their menu pricing is wrong. Support is able to see a full explanation & provide context to the operator.
• Prevent Future Menu Issues
  
  Improve staff training on menu operations using edit history data as a source of feedback.
  
  Example: Adjust permissions for users who frequently make mistakes.
• Menu Analysis
  
  Track menu changes over time, correlate menu updates with business performance.
  
  Example: Experiment and learn what works or doesn’t w/ price changes, availability, structure) by reviewing what changed and when.

Accessing Menu Edit History

The Menu Edit History tab can be found in the Menus app in the Otter Dashboard. This tab gives operators & Otter Support teams end-to-end visibility into the history and context of menu changes made at the Brand or Menu Group level. 

Follow the steps below to access this tool.

Step	Process	Image
1	Go to the Otter Dashboard. Open the Menus App. Click into the Menu Edit History tab.
2	First, select to view edit history by: Brand Menu Group
3	Use the toggle & choose between two options to investigate menu updates: Menu Entity View: Use for changes made to Menu Group, Categories, Items, & Modifiers across all locations in Organization. OR Location-Specific View: Use for changes made to Menu Hours, Prices, Availability, & Taxes at a specific location.
4	Click View History to load the next page.
5	A new page will load with the selected details in one dashboard. You can use the Filters at the top of this dashboard to further investigate the details that you are looking for. Menu Edit History Filters: For more information on using filters, go down to the next section.

Using Filters in Menu Edit History

Menu Edit History includes a robust set of filters and search capabilities to help you narrow down exactly which menu changes you are looking for.

Available Menu Edit History Filters:

• Date Range
  
  Use the activity date picker or a date range to adjust the data shown.
  
• Brand
  
  Specify which brand’s menu changes to inspect.
  
• Changed Fields
  
  Filter by the types of field changes, such as, Price, Hours & Availability.
  
• Select Location
  
  Single-selection in Location view & Multi-selection where applicable.
  
• Entity (Update) Type
  
  Specify which brand’s menu changes to inspect.
  
• All Menu Fields
  
  Switch between menu fields: Menu Name, Menu Items, Menu Categories, Modifier Groups
  

Using Event Details to Investigate a Menu

When viewing a specific event and clicking into a table row, several Menu Inspection Tools are available to help you understand and share what happened with your menu, including:

1. Copy Link
2. Per-Entry Change Details Page
3. Changed Fields Only Setting

Available Menu Inspection Tools

• Copy Link
  
  What does it do? Provides a direct, persistent link to the currently open event.
  What do I use this for? Sharing specific changes with teammates and referencing a particular edit in support tickets, training materials, or audits.
   
  
• Per-Entry Change Details
  
  What does it do? Each event contains expandable rows that show property-level “before” and “after” values.
  What do I use this for? See precisely what changed at the field level and how a value evolved. Example: Price change from $9 to $10.50 or item availability from “all day” to “dinner menu only”.
  
  

• Changed Fields Only Setting
  
  What does it do? A toggle control allows users to limit the event-detail table to only fields that were modified.
  What do I use this for? This reduces visual noise and focus your attention on relevant changes that impact the business.
  
  

   

FAQs

• A Menu Entity is any object that composes your menu, including: Menu Name, Menu Category, Menu Item, Modifier Group, and Menu Hours.
• Activity Logs: Tracks the history & results of menu actions that trigger publish actions to external channels. Activity Log Examples: Publishing a menu to all channels or 86ing an item to all channels.
  
  Menu Edit History: Tracks all changes made to the menu in Otter by granular settings, including those not published. Menu Edit History Examples: Field by field or Entity by entity.
  
  Activity Logs & Menu Edit History Used Together: Menu Edit History helps you see everything that changed in Otter. Activity Logs help you see when those changes went live to external channels. Together, you can track menu changes end-to-end over any given period of time & map updates to their impact on your business.

Updated February 20, 2026 18:13