Merchant Statement

The Merchant Statement shows a monthly statement for our first party customers (Otter POS, Direct Orders, Kiosk) per location. This report provides visibility Otter's credit card processing charges and card transaction details. It is available as a downloadable PDF after the 5th of every month. 

This report can be used by managers or accountants to reconcile deposits, track processing costs, and ensure accurate bookkeeping

From the Merchant statement, you can see information like:

• Card Type (Discover/Visa/Mastercard, etc)
• Processing Fees
• Rate
• Transaction Volume
• Processing Type (Card Present vs Card Not Present)
• Net payouts 
• Daily settlements 
• Refunds 

Viewing Merchant Statement 

Follow the steps below to view the Sale Summary report.

• Step 1
  
  From the Otter Dashboard, select Apps > Analytics.

  

• Step 2
  
  Select the Merchant Statement tab from the left-hand menu.
   

   

• Step 3
  
  Select statements to download or click on an individual statement to open the file
   
• Step 4
  View your statement!
   

FAQs

• This report is available as a downloadable PDF after the 5th of every month.
• Because the Merchant Statement is based on the day you earn that sale— the money can be split into multiple deposits and can take longer to settle. Check out Otter's Payout Schedule with Stripe here to learn more
  
  Additionally, if a refund was processed after the statement period, there may be a difference between your deposits and the merchant statement. 

Updated June 15, 2026 22:39