Operational Excellence

Stefania Sarti
Stefania Sarti
  • Updated


The Operational Excellence tab within Analytics provides details about how your restaurant is running its operations and how to optimize its efficiency.

Features include

The Operational Excellence page includes metric cards for:

  • Order Issues
  • Cancellations
  • Missed Orders
  • Downtime
  • Time to accept

Metric cards present the below universal filters:

  • Time
  • Brands/Stores
  • Channel
  • Fulfillment mode

Additional filters are:

  • View: Default, Channel, Location, Brands and Order Ratings
  • Graph: Line, Area, Heat map
  • Data Set: 7-day rolling, Raw trend
  • Granularity: Hour, Day

Table Columns: 

Column Details


Name of the Organization

Date Trend Line:

Shows the weekly trend and measures the current delta of the selected metric.

Order Issue Rate:

The percentage of orders with issues compared to the total number of orders completed during this date range.

Total adjustments/Error Charges:

Total value of adjustments or error charges for this date range.

Total number of orders with issues:

Total number of orders with issues during this date range

Example Image:

Screen Shot 2023-03-01 at 1.15.13 PM (1).png

If you need additional help or information, you can contact support via the following:

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  • Email - Fill out this form and our support team will respond via email within 24 hours.

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