Direct Orders Payout Setup

Overview

When your customers order directly through Otter, we handle your payout securely using Stripe. Every day, we will dispense the payments to Stripe at 3 AM, in your local timezone, for the orders made the previous day, from midnight to 11:59 PM. After that, Stripe usually takes 2-3 days to transfer the money to your restaurant's bank account, but sometimes it can take up to 14 days.

We want to be transparent with you: Otter doesn't charge any commission on your orders, but there are Stripe processing fees that apply.

How does Stripe x Otter work?

When a customer pays for an order using your Online Ordering website, those funds are paid directly to your bank account by Stripe. 

You are paid out every day, on a two-day delay.

Direct Orders Stripe Connect Guide

Set up your Stripe Connect account so your customers can pay upfront. The Stripe setup will validate your business information and verify your identity. The walkthrough below illustrates the actions to setup your Stripe account in the Otter Dashboard. This setup takes between 5-10 minutes.

What do I need to create my Stripe account?

To get started, have the following information ready:

• Legal name (as it is legally registered)
• Date of birth
• Last 4 digits of your SSN
• Website URL (if applicable)
• Bank routing number
• Bank account number

Stripe Connection Instructions

 

Step	Process	Image
1	Log into Otter Dashboard and select the [Profile icon].
2	In the Profile menu, select [Settings].
3	In the Settings page's menu on the left, select [Payout settings].
4	In the Payout settings page, select the [Add method] for the store/brand you'd like to connect a payment method to.
5	In the pop-up window that appears, select [Connect Stripe account].
6	Complete the Stripe setup process by entering the requested information. Phone number & email address Details about yourself and your business Bank account for payouts
7	At the end of the Stripe setup process, review the information you provided and wait for Stripe to verify your personal details.  If you receive an "Incomplete" verification, select [Edit] next to the status to see what additional information Stripe requires in order to verify your identity (i.e. upload ID verification document). After your details are verified, select [Confirm]. Once the above process is complete, you'll be taken back to Otter.
8	Your store's payout method status should now read Active in Otter.
9	If you want to add a payout method to another store, select [Add method] on an unassigned row.
10	In the new pop-up window select the dropdown menu: [Select a payout method].
11	Select your desired payout method from the dropdown menu and select [Save].

 

Step	Process	Image
1	Select the locations where you would like to edit the payout methods.
2	At the bottom of the page, select [Edit payout method].
3	In the pop-up window, select the dropdown menu and select your desired payout method.
4	Select [Save].

Configure Payment Types

In the Otter Dashboard, you can select which payment type you would like to offer for Pickup, Delivery, and Dine-in orders.

Steps	Process	Details
1	Go to [Direct Orders] in the Otter Dashboard.
2	Click [Settings] on the top-right corner.
3	Now, select the [Pickup], [Delivery], or [Dine-in] tab at the top of the page.
4	In the [Payment methods] section, you can choose to accept Online, In-person, or Both for each fulfillment mode (pickup, delivery, and dine-in).

Steps	Process	Details
1	Go to [Direct Orders] in Otter Dashboard.
2	Under Brands, click on [View Stores] to see the list of the stores associated with the selected brand.
3	Click [Store Settings].
4	Now, select the [Pickup], [Delivery], or [Dine-in] tab at the top of the page.
5	Toggle on the [Override payment settings].
6	In the Payment methods section, you can choose to accept Online, In-person, or Both for each fulfillment mode (pickup, delivery, and dine-in).

Frequently Asked Questions

Where can I access my payments/payouts?

How long does it take for payouts to be received in my bank account?

If you need additional help or information, you can contact support via the following:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
• SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.