Direct Orders - Online Ordering (Delivery)

Kurt De La Rosa
Kurt De La Rosa
  • Updated

 

Table of Contents

Overview

Eater App

Merchant App

Frequently Asked Questions

  1. How do I enable/disable Delivery as a fulfillment mode?
  2. How do I configure my Delivery settings like delivery radius, delivery time, and fees?
  3. How do I configure payment methods per fulfillment mode?
  4. How do I enable/disable Scheduled Orders for pickup and delivery?

Overview

Direct Orders allow restaurants to set the delivery as a "fulfilment mode" so that Eaters can now choose and select an order for delivery, pickup, or dine-in.

Restaurants can configure their delivery settings using the Direct Orders Merchant App hosted in Otter. These settings can be configured at the org or store level and include:

  • Enabling delivery as a fulfilment mode
  • Delivery radius (miles/km)
  • Delivery fee
  • Estimated delivery time
  • Min/max basket size

Eater App

Eaters will be able to select Delivery as a fulfilment mode when visiting a restaurant’s Direct Orders site. Eaters will be prompted to input their address powered by Google API to validate that it’s in the delivery area set by the restaurant before browsing the menu and creating their cart.

On the checkout screen, Eaters will be able to change their fulfilment mode, schedule a time for their delivery, input additional delivery instructions, and view the delivery fee.

Features:

  • Address validation through Google
  • Delivery instructions
  • Delivery status on the order status page (Confirmed, Prepared, Ready, Out for delivery, Delivered)
  • Eater updates through email and SMS text messages.

Direct_Orders__10_.gif

 


Merchant App

Merchants can configure their delivery preferences through the existing Merchant App in Business Manager. The default configuration will be for all brands & stores with the option to override the configuration for individual brands & stores.

Features:

  • Configuration for delivery as a fulfilment mode, delivery radius (miles/km), estimated delivery time, min/max basket size, and delivery fee.
  • Payment type configuration for delivery settings.
  • Flexibility to choose self-delivery or integration with various third-party delivery services.

Frequently Asked Questions

1. How do I enable/disable Delivery as a fulfillment mode?

For all brands & stores For specific brands & stores

1. Go to the Direct Orders page in Business Manager (manager.tryotter.com/direct-orders).

A_step_1.png

1. Go to the Direct Orders page in Business Manager (manager.tryotter.com/direct-orders).
B_step_1.png

2. Click Settings in the top-right corner

A_step_2.png

2. Under Brands, click View Stores to see the list of stores associated with the selected brand.
B_step_2.png

3. Click Delivery and use the toggle to enable it as a fulfillment mode.
A_step_3.png

3. Click the ellipse/radio button and select Settings
B_step_3.png

 

4. Go to the Delivery tab and toggle Override delivery settings
B_step_4.png


2. How do I configure my Delivery settings like delivery radius, delivery time, and fees?

For all brands & stores For specific brands & stores

1. Go to the Direct Orders page in Business Manager (manager.tryotter.com/direct-orders).
A_step_1.png

1. Go to the Direct Orders page in Business Manager (manager.tryotter.com/direct-orders).
B__step_1.png

2. Click Settings in the top-right corner
A_step_2.png

2. Under Brands, click View Stores to see the list of stores associated with the selected brand.
B_step_2.png

3. Click Delivery and configure the settings for all brands & stores.
A_step_3.png

3. Click the ellipse/radio button and select Settings
B_step_3.png

 

4. Go to the Delivery tab and toggle Override delivery settings
B_step_5.png

 

5. Configure delivery settings as desired


3. How do I configure payment methods per fulfillment mode?

For all brands & stores For specific brands & stores

1. Go to the Direct Orders page in Business Manager (manager.tryotter.com/direct-orders)
Screen_Shot_2022-12-01_at_5.34.42_PM.png

1. Go to the Direct Orders page in Business Manager (manager.tryotter.com/direct-orders)
Screen_Shot_2022-12-01_at_5.34.42_PM__1_.png

2. Click Settings in the top-right corner
Screen_Shot_2022-12-01_at_5.44.43_PM.png

2. Under Brands, click View Stores to see the list of stores associated with the selected brand.
Screen_Shot_2022-12-01_at_5.47.41_PM.png

3. In the Payment methods section, you can choose to accept Online, In-person, or Both for Pickup, Delivery, and Dine-in
Screen_Shot_2022-12-01_at_5.46.16_PM.png

3. Click the ellipse/radio button and select Settings
step_3.png

 

4. Go to the Payment tab and toggle Override payment settings

 

5. In the Payment methods section, you can choose to accept Online, In-person, or Both for Pickup, Delivery, and Dine-in
step_5.png


4. How do I enable/disable Scheduled Orders for pickup and delivery?

For all brands & stores For specific brands & stores

1. Navigate to the Direct Orders app from your Otter homepage by opening the Apps list

1. Navigate to the Direct Orders app from your Otter homepage by opening the Apps list

2. Click Settings in the top-right corner

2. Under Brands, click View Stores to see the list of stores associated with the selected brand.

3. In the Pickup or Delivery section, you can choose to enable scheduling and set the number of days to allow scheduling from same day only to 7 days

3. Click the ellipse/radio button and select Settings

 

4. Go to the Pickup or Delivery tab and toggle Override pickup/delivery settings

  5. Use the toggle to enable scheduling and set the number of days to allow scheduling from same day only to 7 days

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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