Busy Mode for Prep Times

Kurt De La Rosa
Kurt De La Rosa
  • Updated


Busy Mode is a feature in Order Manager that helps handle busy times in your kitchen. It lets you add extra prep time temporarily when things get busy. Instead of changing prep times for all orders, Busy Mode offers a quick way to manage rushes smoothly in your kitchen.


Acceptance Modes

Automatic Accept: Incoming orders will add X minutes to existing prep times set in the “integrations” tab. This extra padded time will last for a select period before returning to normal.

Manual Accept Mode: The default slider will start at the padding minutes for each order (instead of 0 minutes which is the current practice).

Set Up Busy Mode Manually

  1. Open Order Manager
  2. Click on the Storefronts button
  3. You will see 2 options:
    1. Busy, need more prep time
    2. Pause all stores
  4. Tap "Busy, need more prep time" and use the slider to add the time you need!
  5. If you need to restore to the original prep time, you can click on 'Exit busy mode'.

Example image


Video walkthrough

Extend Busy Mode 

  1. Open Order Manager
  2. Click on the "busy mode" label on the bottom right
  3. Click on "Extend to other x minutes"

Video walkthrough

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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