DoorDash v2 - Ready to Upgrade

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Eligibility Criteria

  • Recently published a menu from Otter to DoorDash
  • Use Otter to accept and fulfill DoorDash orders
  • Not currently integrated directly to DoorDash from another software
NOTE: DoorDash will remove menu editing from their Merchant Portal upon upgrading to [v2]. At that time, all DoorDash menu edits must be made using Otter.

Actions Required

  1. Stay informed. Pay attention to emails and in-app messaging, where we’ll send updates to your upgrade schedule. If you haven’t received an email, please reach out to support.
  2. Review your menu(s) Make sure ALL your pricing, items, and hours under the Menu tab in Otter are accurate for DoorDash. If you’ve recently made menu changes in the DoorDash Merchant Portal Menu Maker and want to replace your Otter menu with that version, you may import your entire DoorDash menu to Otter under the Menu tab in your Otter dashboard.
  3. Consider using auto-accept To ensure a positive customer experience, DoorDash sets a 3-minute limit for acceptance. If you plan to manually accept every order, be sure to accept quickly or the order will be canceled. Learn more about auto-accept versus manual-accept here.

What to Expect After the Upgrading

  • Better functionality between Otter and DoorDash. 40% increase in speed of order imports to Otter and reduced likelihood of order errors or technical issues.
  • Use Otter Menu Management to manage your DoorDash menu(s). No need to manage menu updates from multiple places.
  • Orders will cancel after 3-4 minutes. This protects your customers’ experience, and Otter auto-accept will always hit the mark.
  • Previous item-level reviews will be unavailable. Your new menu will begin accumulating information and old reviews will be removed.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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