DoorDash v2 - Upgrade Successful

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Eligibility Criteria

  • Successful upgrade to the enhanced DoorDash ↔︎ Otter Integration
NOTE: DoorDash Menu Maker is no longer available. Otter is the new source of truth for your DoorDash menu. Otter’s Menu Management has replaced the DoorDash Menu Maker. Learn more about it here.

Actions Required

  1. Review your menu(s). Make sure pricing, items, and hours look accurate in the DoorDash Marketplace. If not, you can makes changes under the Menu tab in Otter.
  2. Turn on auto-accept for DoorDash. This can be found in Order Manager or manually accept orders within 3 to 4 minutes. Auto-Accept vs Manual Accept.

What to Expect After the Upgrading

  • Better functionality between Otter and DoorDash. 40% increase in speed of order imports to Otter and reduced likelihood of order errors or technical issues.
  • Use Otter Menu Management to manage your DoorDash menu(s). No need to manage menu updates from multiple places.
  • Orders will cancel after 3-4 minutes. This protects your customers’ experience, and Otter auto-accept will always hit the mark.
  • Previous item-level reviews will be unavailable. Your new menu will begin accumulating information and old reviews will be removed.

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request



Article is closed for comments.