Otter Analytics: Rating & Reviews

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Overview

Otter Analytics is the place where restaurant owners go to understand how their restaurant is doing. Analytics takes restaurant owners from data to making decisions that will increase their overall performance. Otter Analytics: Ratings and Reviews is a new feature of Advanced Analytics that provides an easy-to-understand dashboard of their stores’ ratings and reviews across delivery apps.

Ratings and Reviews will empower restaurateurs to discover patterns in rating trends over the last 3 months, reviews across channels and store by store performance - from their customers’ eyes.

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Rating & Reviews Features

  • Universal filters for time, brand/stores, and channels.
  • Ratings Breakdown:
    • Average rating for the selected period.
    • Total reviews for the selected time.
  • Average weekly ratings:
    • Line chart showing your ratings by the delivery apps.
  • 5 most recent reviews:
    • Most recent reviews for your brand over time.
    • Universal filters for time, brand/stores, and channels.
    • Additional sorting for latest or oldest reviews.
  • Store ratings:
    • Shows your top 5 stores or bottom 5 stores by location.
    • Average rating.
    • The total number of votes counted for the average rating.

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5 most recent review scorecard

Features included:

  • Most recent reviews for your brand over time.
  • Universal filters for time, brand/stores, and channels
  • Additional sorting for latest or oldest reviews

Data included:

  • Delivery app
  • Date of review
  • Star Rating
  • Store location
  • Order
  • Review text.

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Store rating scorecard

Features included:

  • Universal filters for time, brand/stores, and channels

Table columns:

Column Details
Stores Store corresponding to the rating.
Brand Brand corresponding to the rating.
Rating Average rating for the associated store
Voice The total number of votes counted for the average rating.

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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

 

 

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