Skip to main content
Otter Help Center Help Center home page Help Center
Sign in
  1. Otter Help Center
  2. Orders
  3. Handling Orders

Handling Orders

Can't find what you're looking for?

Our team of experts is here to help

Contact us
  • How to use Busy Mode in Web Order Management

  • Scheduled vs ASAP Orders: Prep Time Adjustments

  • Orders Settings in Order Manager

  • Couriers & Logistics in New Order Manager

  • How to integrate your online ordering platforms with Otter

  • Web Order Management Overview

  • Auto-Accept Orders vs. Manual Orders

  • Pausing a Storefront

  • How to Pause My Store

  • Using Manual Orders

  • How do I accept orders with POS?

  • How do I contact a customer?

  • How do I contact a driver?

  • How do I mark an order completed?

  • How do I mark an order ready for pick up?

  • CloudKitchens Refund Request

  • How do I cancel an order?

  • How do I see canceled orders?

  • How do I update my prep times?

  • Adjusting Delivery Platform Live Orders on Otter

  • How to Edit a Live Order in Order Manager

  • How will my order notifications appear?

  • Do orders automatically print?

  • Reprinting an Order Ticket

  • How to add non integrated orders to Order Manager

  • What is Order Boost?

Can't find what you're looking for?

Our team of experts is here to help

Contact us

Contact

Customer Support Back to Website Careers

Social

Facebook LinkedIn Instagram YouTube
Privacy Policy·Terms & Conditions
Otter ©2025
Español (Latinoamérica) Français (France)