Contact Otter Support

Still need help? Reach out to our team:

Live Chat		Text or Call
Chat with support by clicking the chat icon within the Otter Dashboard or Otter app.		+1 (888) 681-8837 (US & Canada only) Send us a text to the number above or give us a call.

Operating Hours: 24 hours a day, 7 days a week!

Live Chat

You have the ability to chat with Support within the Otter Dashboard and Otter app. 

Otter Dashboard	Otter App

Support in the Otter Business Manager App

The Support feature in the Otter Merchant app gives users the ability to chat with Otter Support directly within the app. Follow the steps listed below to learn the different ways to access the Support chat feature within the Otter Merchant app.

Step	Process	Image
1	Click the Profile button from the bottom tab option to open Account Settings. Click on the Support button from the Account Settings page.
2	Click the chat box at the bottom of the page to resolve questions/issues with the Otter AI chatbot, Otter Assistant. If you are unable to resolve the issue with the Otter Assistant, click the Contact Otter Support button in this page to connect with an Otter Support Agent.

Updated December 16, 2025 18:40