Summary
Split payments allow the eaters to split the bill at the end of the service by sending a split payment link to multiple participants/invitees.
For the first version, the split payment feature will only be available specifically for Open Tab dine-in orders. In the future, we plan to extend it to other fulfillment modes.
Features
Merchants
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Ability to enable or disable split payments (only available for dine-in Open Tab orders for v1).
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Ability to set minimum basket size to enable splits.
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Ability to set a max number of splits.
Eaters
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Ability to split tabs evenly between multiple participants.
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Concept of tab owner who creates order and splits the bill.
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Invitees can view the order and pay for the multiple splits.
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Link shared via QR code, URL, and the device’s native sharing apps like messages, social media, etc.
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Ability to view participants who have paid for a split.
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Ability to view receipts based on the splits each eater pays.
Operators / Cooks
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Ability to view orders that have split payments with the amount paid and the amount due.
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Ability to refund in full or partially all split payment orders through Order Manager / Business Manager.
Split Payment - Video Walkthrough
Split Payment - Step-by-Step Walkthrough
| Step | Process | Additional Information |
| 1 | Tab Owner goes to the payment screen. | |
| 2 | Tab Owner selects a payment method. | |
| 3 |
Tab Owner inputs card and contact information.
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| 4 |
Tab Owner clicks Invite people to split the bill.
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| 5 |
Tab Owner selects the number of people to split.
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| 6 | Tab Owner shares split payment link via QR code, copied link, or the device’s native sharing options like iMessage, WhatsApp, AirDrop, etc. | |
| 7 |
Split Payer accesses the split payment link from the tab owner and clicks Continue to payment.
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| 8 | Split Payer is redirected to the payment page and clicks Select payment method. | |
| 9 | Split Payer selects a payment method. | |
| 10 | Split payer inputs card and contact information. | |
| 11 | Split Payer can select the number of splits, invite others and then pay. | |
| 12 | Split Payer goes to the receipt page. | |
| 13 | Tab Owner goes to the payment page and clicks view payments. | |
| 14 |
Tab Owner views the split payments completed.
Note: Tips are not included in this view.
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| 15 | Tab Owner returns to the payment page and pays their split or the remaining amount. |
If you need additional help or information, you can contact support via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
- SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.
Updated