Digital Dine-In: QR Codes

Kala Haley
Kala Haley
  • Updated

Summary

QR Codes for Digital Dine-in provide a great dine-in experience and streamline your restaurant’s operations. Below are illustrated the main features and the best practices to have the best experiences with your Digital Dine-in QR Codes.

 

Features

  1. A guest sits down at their table and scans a Digital Dine-in QR code to view your ‘Online Ordering’ menu.
  2. The guest enters their specific table number, which is located on the Digital Dine-in QR Code table tent.
  3. The guest can browse the menu, add items to their cart, and pay.
  4. The order is sent right to your Otter tablet with their order details and table number.
  5. If enabled, ‘Open Tabs’ allows your guests to open a tab where they can order continuously throughout their meal and pay when they’re done. 

Best Practices

  • Ensure QR Code Visibility: Place a table tent in the middle of each table to ensure visibility and ease of use for guests. 
  • Replace Physical Menus: Digital Dine-in QR Codes can be used to easily access a digital form of your restaurant's menu. You can update your menu in real-time without replacing your QR Codes. 
  • Use a Hybrid Ordering Model: Utilize your servers and Digital Dine-in QR Codes to increase customer engagement. This model lets guests choose their ideal ordering experience, saves on labor costs, and increases server take-home pay. 

Need Help? 

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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