Split Payments

Overview

Split Payments allow diners using QR Code ordering to split their bill total across multiple people during checkout. In the Otter Dashboard, you can set parameters for Split Payments:

  • Enable or Disable feature
  • Minimum order amount
  • Maximum splits allowed

 


 

Enabling Split Payments

Split Payments can be enabled from an organization or location/store level.

  • Organization Level: Applies to all brands and locations
  • Location/Store Level: Applies to only that location within a brand

Follow the steps below to enable and set the parameters for digital dine-in Split Payments.

  • Step Process Image
    1 From the Otter Dashboard, select Apps > Direct Orders.
    alt
    2 Click [Settings].
    Direct Orders Settings
    3 Click the Dine-in tab.
    Dine-in Tab Direct Orders
    4

    Scroll to the Open Tab section.

    Be sure this feature is toggled ON.

    5 Scroll to Split Payments section and toggle feature ON.
    6

    Enter a Minimum order amount.

     

    InfoMinimum Amount
    If an order is under the amount set here, the diners will not be able to split the check payments.

     

    7 Select from the drop-down the Maximum split allowed.
    8

    Click [Save] to confirm changes.

    Changes will apply to all brands.

    Save Org Direct Order Settings
  • Step Process Image
    1 From the Otter Dashboard, select Apps > Direct Orders.
    alt
    2 Click View Stores for the brand you’d like to edit.
    View Stores
    3 Click [Settings] for the location you’d like to edit.
    Store Settings
    4 Click the Dine-in tab.
    Dine-in Tab Direct Orders
    5

    Scroll to the Open Tab section.

    Be sure this feature is toggled ON.

    6 Scroll to Split Payments section and toggle feature ON.
    7

    Enter a Minimum order amount.

     

    InfoMinimum Amount
    If an order is under the amount set here, the diners will not be able to split the check payments.
    8 Select from the drop-down the Maximum split allowed.
    9

    Click [Save] to confirm changes.

    Changes will apply to only that location.

    Store Direct Order Save Button

NoteOpen Tabs Required
In order to allow Split Payments, you must also enable Open Tabs. If Open Tabs is not enabled, Split Payments will be uneditable within the Otter Dashboard.

 


 

Eater Split Payment Flow 

Once a table is ready to close their digital dine-in tab, when enabled, the diner will see an option to Split payment at checkout. From there, they can:

  • Choose how many ways to split the check
  • Invite fellow diners to pay their part of the bill
  • Finish check out process
Direct_Orders_Gif__9_.gif
InfoSplit by Total Bill Amount
Currently, diners can only split the check total evenly. They will not be able to split the check per item— only the total bill amount.

Example:
The bill total is $120. There are 4 diners that want to split their check. Each diner will pay $40 when split between the 4 people in their party. 

 

View the full flow of splitting the bill and completing the checkout process below.

  •  
warning-notification.svgIncomplete Split Payments
If a split payment invitee does not complete payment of their part of the bill, the tab owner will be charged the remainder of the bill total that was not paid by others within their split payment party. 

 


 

FAQs

  • No— This setting is for QR Code ordering for digital dine-in orders. However, there is a feature for Otter POS that allows split payments. Learn more on that here.
  • No— At this time the check can only be split by total bill amount.
  • Yes— For Split Payments, you can refund as you normally would for Online Orders. Learn more on that here.

 


 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


 

 

 

 

 

 

 

 

 

 

 

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


 

Updated

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request