Web Order Management Overview

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Summary

Web Order Manager brings together your delivery apps so you can manage all your online and offline orders from a single place without an Otter-issue tablet.

With Web Order Manager you can:

  • Automatically accept orders and print tickets to reduce missed orders.
  • Schedule a store pause or add prep time to avoid delays.
  • Send your POS straight to the kitchen to easily consolidate orders and avoid manual errors.
  • Get notified instantly when a customer changes their order.
  • Notify delivery app couriers when an order is ready for pickup.
  • Take control of the delivery with Otter's couriers & logistics features.
  • Mark items unavailable across any brand or location with just a few clicks.
  • Gain insights about your delivery performance.

Features

Order consolidation

Auto-accept and print

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Modified order notification

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Manual order entry

Manual_Orders_Menu.png

Delivery apps and POS integrations

Order history

Item 86ing

Store pause

Third-party delivery integration

 

Fleet management

 

Prep time management

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Business performance reports

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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.

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