Web Order Management Overview

Overview

Web Order Manager brings together your delivery apps so you can manage all your online and offline orders from a single place without an Otter-issue tablet.

With Web Order Manager you can:

• Automatically accept orders and print tickets to reduce missed orders
• Schedule a store pause or add prep time to avoid delays
• Send your POS straight to the kitchen to easily consolidate orders and avoid manual errors
• Get notified instantly when a customer changes their order
• Notify delivery app couriers when an order is ready for pickup
• Take control of the delivery with Otter's couriers & logistics features
• Mark items unavailable across any brand or location with just a few clicks
• Gain insights about your delivery performance

Learn more about the features of Web Order Manager below.

Orders Consolidation

When looking at the Orders page, you can have two different views, depending on if you're using a POS connected to Otter. 

NOT using connected POS	Using connected POS
Shows orders by status of Active and Completed orders.	Shows orders successfully injected into the customer's POS system. View broken into from POS vs Incoming elsewhere.

Using POS Setting in Web Order Manager
To adjust the setting stating you're using a connected POS or not, you can go into Settings on Web Order Manager and toggle the Using a POS for Delivery Orders OFF or ON accordingly.

Auto-accept 

For new and incoming orders, you can choose to manually accept orders or enable auto-accept.

Learn more about auto-accept here.

Modified Order Notifications

Be notified if there is a modification to an existing order.

Manual Order Entry

Manually input an order— like from a phone call order.

Delivery Partners & Integrations

View & adjust some settings for delivery partners & integrations.

Order History

View order history. Learn more about order history here.

Item 86'ing

Mark menu items unavailable or adjust back to available. Learn more about item 86'ing here.

Store Pause/Unpause

Allows you to temporarily or schedule your storefront to appear unavailable on select platforms— to pause orders being placed. 

Learn more on pausing/unpausing a storefront here.

Prep Time Management

Adjust prep times as needed. Learn more about adjusting prep times here.

Updated November 02, 2026 21:43