Connecting an Otter Cloud (Hardwired) Printer via Ethernet Cable

Overview

The most common printer setup is a Cloud Printer connected via Ethernet. Otter-provided printers are pre-configured to automatically print orders once connected to power and internet.

Supported Printer Types:

Epson TM-m30II-NT	Epson TM-T88VI
Device Info: 80mm thermal receipt paper Price: $20/month lease or $299 buy	Device Info: 80mm thermal receipt paper Price: $20/month lease or $299 buy

These printers are pre-configured for the assigned store, ensuring only that store’s orders are printed after setup.

Connecting Otter Cloud Printer via Ethernet Cable

Video Walkthrough of Epson TM-TV88VI

• Step	Process	Image
  1	Connect your Otter printer to a power source. If you have the TM-m30II-NT you will need to pop the back panel to access the ports.
  2	Connect your Ethernet cable to your printer and an Ethernet port. A direct Ethernet connection is the most reliable method of pairing your devices.  If you do not have an Ethernet port accessible, you can connect your Ethernet cable to your router, instead.  If a router is also out of reach, please contact Otter for further support and equipment.   Once your devices are connected, please follow the next steps before turning on your printer.
  3	Make sure the printer is turned off. The power switch is on the left side of the printer.
  4	Hold the FEED button on the front of the printer.
  5	Turn the printer back on while keeping the FEED button pressed down for at least 5 seconds.
  6	A slip should print showing your IP address, confirming your printer is connected to the internet.
  7	Double-check the IP Address information in the slip that printed.  If the IP address is 192.168.192.168, it means it is NOT connected to the internet. The IP Address needs to be a unique number, for example: 192.168.19.234 or 192.186.235.321 (IP address always start with 192.168).
  8	Double-check the DHCP information in the slip that printed. DHCP needs to state Enable. This ensures it is connected to the printer queue/server.

By following these steps, you can easily connect your Otter cloud printer via Ethernet cable. If you encounter any issues during the setup process, do not hesitate to reach out to Otter for assistance.

Frequently Asked Questions

• You can double-check your printer’s connection by navigating to the Settings page of your tablet. If properly connected, you should see the printer status as Online.
• Check out these articles:
  • Otter Printers Options
  • Troubleshooting Cloud and Hardwired Printers

Updated April 10, 2026 20:01