Connecting an Otter Cloud (Hardwired) Printer via Ethernet Cable

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Connecting Your Otter Cloud Printer via Ethernet Cable

Video Password: otter

If you have an Epson TM-T88VI or an Epson TM-m30II-NT printer and an Ethernet cable provided by Otter, please follow these steps to get connected:

  1. Connect your Otter printer to a power source.
  2. Connect your Ethernet cable to your printer and an Ethernet port.
    • A direct Ethernet connection is the most reliable method of pairing your devices. If you do not have an Ethernet port accessible, you can connect your Ethernet cable to your router, instead. If a router is also out of reach, please contact Otter for further support and equipment.

Once your devices are connected, please follow these steps before turning on your printer:

  1. Make sure the printer is turned off – the power switch is on the left side of the printer.
  2. Hold the “FEED” button on the front of the printer.
  3. Turn the printer back on while keeping the “FEED” button pressed down for at least 5 seconds. A slip should print showing your IP address, confirming your printer is connected to the internet.
    1. IP Address - If the IP address is 192.168.192.168 it means it is NOT connected to internet. Needs to be a unique number, example: 192.168.19.234 or 192.186.235.321 (IP address always start with 192.168)
    2. SubnetMask
    3. Gateway
    4. DHCP: Needs to state “Enabled”. This ensures it is connected to the printer queue/server

You can double-check your printer’s connection by navigating to the Settings page of your tablet. If properly connected, you should see the printer status as Online.


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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