Summary
The most common setup is a Cloud Printer with an ethernet cable for Epson TM-T88VI or Epson TM-m30II-NT that Otter provides. Otter pre-configures the printer so that only the unique store's orders print once the device is connected to power and internet. Read below to get your printer printing!
Connecting Your Otter Cloud Printer via Ethernet Cable
This video focuses on the Epson TM-TV88VI.
Video Password: otter
Step by Step to Connect your Cloud Printer
Read these steps to connect your Otter provided printer Epson TM-T88VI or Epson TM-m30II-NT with a supplied Ethernet cable.
| Steps | Process | Detail |
| 1 |
Connect your Otter printer to a power source.
*If you have the TM-m30ii-NT you will need to pop the back panel to access the ports. |
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| 2 |
Connect your Ethernet cable to your printer and an Ethernet port. |
A direct Ethernet connection is the most reliable method of pairing your devices. If you do not have an Ethernet port accessible, you can connect your Ethernet cable to your router, instead. If a router is also out of reach, please contact Otter for further support and equipment. |
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Once your devices are connected, please follow these steps before turning on your printer |
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| 1 |
Make sure the printer is turned off – the power switch is on the left side of the printer. |
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| 2 |
Hold the FEED button on the front of the printer. |
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| 3 |
Turn the printer back on while keeping the FEED button pressed down for at least 5 seconds. |
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| 4 |
A slip should print showing your IP address, confirming your printer is connected to the internet. |
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| 5 |
Double-check the IP Address information in the slip that printed. |
If the IP address is 192.168.192.168 it means it is NOT connected to internet. The IP Address needs to be a unique number, example: 192.168.19.234 or 192.186.235.321 (IP address always start with 192.168) |
| 6 |
Double-check the DHCP information in the slip that printed |
DHCP needs to state Enable. This ensures it is connected to the printer queue/server |
Frequently Asked Questions
| Question | Answer |
| How can I confirm my Printer is connected to internet? | You can double-check your printer’s connection by navigating to the Settings page of your tablet. If properly connected, you should see the printer status as Online. |
| What if I run into any issues? |
Check out these articles: |
If you need additional help or information, you can contact support via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
- SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.
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