Overview
Otter Cloud Printers are referred to as hardwired printers— the most common setup for a Cloud Printer is to connect via ethernet cable.
However, based on a store layout, the Cloud Printer being hardwired with an ethernet cable may not fit your business and can be made into a wireless connection via TP-Link.
Below are steps to connect your Cloud Printer via ethernet cable or TP-Link.
Otter-provided printers are pre-configured to automatically print orders once connected to power and internet.
Supported Cloud Printer Types
| Epson TM-m30II-NT | Epson TM-T88VI (Default option) |
|---|---|
Connecting via Ethernet Cable
Follow the steps below to connect your Cloud Printer via ethernet cable (most common).
Video Walkthrough of Epson TM-TV88VI
Step Process Image 1 Connect your Otter printer to a power source.
If you have the TM-m30II-NT you will need to pop the back panel to access the ports.
2 Connect your Ethernet cable to your printer and an Ethernet port.
A direct Ethernet connection is the most reliable method of pairing your devices.
If you do not have an Ethernet port accessible, you can connect your Ethernet cable to your router, instead.
If a router is also out of reach, please contact Otter for further support and equipment.
Once your devices are connected, please follow the next steps before turning on your printer.
3 Make sure the printer is turned off. The power switch is on the left side of the printer. 4 Hold the FEED button on the front of the printer. 5 Turn the printer back on while keeping the FEED button pressed down for at least 5 seconds. 6 A slip should print showing your IP address, confirming your printer is connected to the internet. 7 Double-check the IP Address information in the slip that printed.
If the IP address is 192.168.192.168, it means it is NOT connected to the internet.
The IP Address needs to be a unique number, for example: 192.168.19.234 or 192.186.235.321 (IP address always start with 192.168).
8 Double-check the DHCP information in the slip that printed. DHCP needs to state Enable. This ensures it is connected to the printer queue/server.
Connecting via TP-Link
Follow the steps below to connect your Cloud Printer via TP-Link.
Video TP-Link Walkthrough
Materials needed
| TP-Link Device | Printer + Power cord | Internet Cable | Thermal Paper | Connection card |
To connect wirelessly, you’ll need (temporary) direct access to your restaurant’s internet router. You’ll also need an additional smart device (laptop, smartphone, etc.) to complete the process.
Step Item Image 1 Connect the TP-Link device to a power source using the provided power cord. 2 Connect one end of the ethernet cable to the TP-Link device and the other end to the internet router. 3 Wait for the TP-Link light to flash green, then remain solid. 4 Connect the smart device to the TP-Link_ network. 5 Enter the 8-digit password found on the connection card or back of the TP-Link device. 6 Open a web browser and navigate to TPLinkWifi.net.
Create a password and submit to access the setup dashboard.
7 Select Client for Operation Mode and click Next. 8 Select the network, click Connect, and enter the network password if required. 9 Ensure DHCP is enabled and click Next. 10 Review configuration and click Finish.
Wait for the reboot process to complete.
11 Disconnect the TP-Link from the router. 12 Connect the TP-Link device to the printer and power source. 13 Wait until the TP-Link light turns solid green. 14 Load thermal paper into the printer. 15 Ensure paper extends upward from the bottom of the printer. 16 Turn on the printer. 17 Wait for a test ticket showing DHCP Enable and IP address. 18 Verify printer status on tablet Integrations page.
FAQs
- You can double-check your printer’s connection by navigating to the Settings page of your tablet. If properly connected, you should see the printer status as Online.
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