How to Add or Remove Items for Future Foods

Sara Costa
Sara Costa
  • Updated

Summary

This guide explains how customers can add or remove items from their Virtual Brand menus. As a Future Foods operator, you can self-manage your menu items - you will, however, need to ensure you’re still within the brand guidelines for your Future Foods brands and locations.

User Instructions

  1. Log into https://manager.tryotter.com/ with your credentials
  2. Click on Menus
  3. Select your virtual brand menu you’d like to update
  4. Click “Manage items”
  5. The item selection wizard will appear
  6. Select or deselect a given item and “Save changes”
  7. After saving all changes, you will need to hit publish for menu(s) to reflect on one or all connected delivery apps.
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Note: you must comply with brand guides such as required items and the minimum number of items per category.

Still have questions?

Please reach out to our support team using the 3 different methods and you will be routed to the correct team to assist.

  1. Phone - 704-396-8837 and mention you are a FF customer 
  2. Chat - via your Otter tablet, click on the chat icon on the right-hand side
  3. Email - using this email form

Related Content


If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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