How to setup a printer in the New Order Manager

Teela
Teela
  • Updated

Overview

Below, you will find instructions on how to setup your printer when using the New Order Manager.

 


1. Click the profile Icon and then click Settings

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2. Click Hardware tab and click New printer

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Select from 'Own printer' or 'Otter provided printer'

This step will depend on if you are using your own printer (start from (1) Add my own printer) or if you are using the printer provided by Otter (select (2) Add Otter provided printer).

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For otter provided printers, there will be a printer model QR code stick on the printer.

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By clicking (1) Add my own printer, you can choose your model manually.
By clicking (2) Add otter provided printer, you will be direct to scan the printer QR code. You will have the option to select model manually during the process.

Manually Select Model

1. Choose model

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2. Select brand

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Scan Printer QR Code

1. Grant camera access

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2. Allow camera permission

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3. Start to scan or select model manually

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After selecting the printer model or scanning the model QR code, you will arrive on the selected printer model setup process. According to your printer, follow the steps below to finish the setup process. 


Printer Setup Processes

Rongta Printers  

Printer Setup Instructions: RP-310 (Bluetooth) 


1. Check printer items and click next

Screenshot 2023-10-18 at 17.07.47 (1).png

2. Install paper, then click 'Next'

Screenshot 2023-10-18 at 17.08.44.png

3. Plug in the printer, then click 'Find my printer'

Screenshot 2023-10-18 at 17.10.45 (1).png

4. Wait for app to search nearby printers

Screenshot 2023-10-18 at 17.12.36.png

5. Select RP-310 from the printer search result list

Screenshot 2023-10-18 at 17.13.51.png

6. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19.png

7. Once the printer connect successfully, the printer connected notification will pop up and a test print ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09.png

8. After the printer connected notification dismisses, the printer details page will appear. You will now be able to:

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-10-18 at 17.20.45.png

Printer Setup Instructions: RP-328, RP-328-BU, RP-328-BWU, RP-328-E, RP-328-U, OT328BU-B(Bluetooth) 

1. Check printer items and click 'Next'

Screenshot 2023-11-17 at 13.34.19.png

2. Install paper, then click 'Next'

Screenshot 2023-11-17 at 13.35.11.png

3. Plug in the printer, then click 'Find my printer'

Screenshot 2023-11-17 at 13.35.39.png

4. Wait for app to search nearby printers

Screenshot 2023-10-18 at 17.12.36 (1).png

5. Select RP-328 from the printer search result list

Screenshot 2023-11-17 at 13.36.05.png

6. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19 (1).png

7. Once the printer connect successfully, the printer connected notification will pop up and a test print ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (1).png

8. After the printer connected notification dismisses, the printer details page will appear. You will now be able to:

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-11-17 at 13.36.49.png

Epson Printers  

Printer Setup Instructions: TM-m30ii, TM-m30, TM-m30iii, TM-m30ii-h (Bluetooth)


1. Check printer items and click next

Screenshot 2023-11-17 at 13.39.30.png

2. Install paper, then click 'Next'

Screenshot 2023-11-17 at 13.39.59.png

3. Plug in the printer, then click 'Find my printer'

Screenshot 2023-11-17 at 13.40.27.png

4. Wait for app to search nearby printers

Screenshot 2023-10-18 at 17.12.36 (2).png

5. Select Epson TM-m30ii from the printer search result list

Screenshot 2023-11-17 at 13.41.04.png

6. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19 (2).png

7. Once the printer connect successfully, the printer connected notification will pop up and a test print ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (2).png

8. After the printer connected notification dismisses, the printer details page will appear. You will now be able to: 

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-11-17 at 13.41.47.png

 

Printer Setup Instructions: TM-m30ii-NT (Ethernet) 


1. Check printer items and click 'Next'

Screenshot 2023-11-17 at 13.52.41.png

2. Install paper, then click 'Next'

Screenshot 2023-11-17 at 13.54.18.png

3. Connect printer, then click 'Next'

Screenshot 2023-11-17 at 13.55.45.png

4. Plug in the printer, then click 'Find my printer'

Screenshot 2023-11-17 at 13.56.06.png

5. Wait for app to search nearby printers

Screenshot 2023-11-17 at 13.56.59.png

6. Select Epson TM-m30ii-NT from the printer search result list

Screenshot 2023-11-17 at 13.57.24.png

7. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19 (3).png

8. Once the printer connect successfully, the printer connected notification will pop up and a test print ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (3).png

9. After the 'Printer connected' notification dismisses, printer details page will appear. You will now be able to: 

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-11-17 at 13.57.58.png

 

Printer Setup Instructions: TM-m30ii-NT (TP-link)


1. Check printer items and click next

Screenshot 2023-11-17 at 13.59.48.png

2. Install paper, then click next

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3. Connect printer, then click next

Screenshot 2023-11-17 at 14.01.13.png

4. Plug TP Link into router, then click 'Next'

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5. Set up smart device, then click 'Next'

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6. Set up smart device (2/6), then click 'Next'

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7. Set up smart device (3/6), then click 'Next'

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8. Set up smart device (4/6), then click 'Next'

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9. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.07.24.png

10. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.07.41.png

11. Plug in Printer, then click 'Find my printer'

Screenshot 2023-11-17 at 14.10.21.png

12. Wait for the app to search nearby printer

Screenshot 2023-11-17 at 14.10.41.png

13. Select Epson TM-m30ii-NT from the printer search result list

Screenshot 2023-11-17 at 14.11.08.png

14. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19 (4).png

15. Once the printer is successfully connected, the printer connected notification will pop up and a test ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (4).png

16. After the 'Printer connected' notification dismisses, printer details page will appear. You will now be able to: 

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-11-17 at 13.57.58 (1).png

 

Printer Setup Instructions: TM-T88VI (Ethernet)


1. Check printer items and click 'Next'

Screenshot 2023-11-17 at 14.18.24.png

2. Install paper, then click 'Next'

Screenshot 2023-11-17 at 14.18.47.png

3. Connect printer, then click 'Next'

Screenshot 2023-11-17 at 14.19.11.png

4. Plug in the printer, then click 'Find my printer'

Screenshot 2023-11-17 at 13.56.06 (1).png

5. Wait for the app to search nearby printers

Screenshot 2023-11-17 at 13.56.59 (1).png

6. Select Epson TM-T88VI from the printer search result list

Screenshot 2023-11-17 at 14.19.45.png

7. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19 (5).png

8. Once the printer connects successfully, the printer connected notification will pop up and a test ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (5).png

9. After the 'Printer connected' notification dismisses, printer details page will appear. You will now be able to:

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-11-17 at 14.20.17.png

Printer Setup Instructions: TM-T88VI (TP-link)


1. Check printer items and click 'Next'

Screenshot 2023-11-17 at 14.25.05.png

2. Install paper, then click 'Next'

Screenshot 2023-11-17 at 14.25.25.png

3. Connect printer, then click 'Next'

Screenshot 2023-11-17 at 14.25.45.png

4. Plug TP Link into router, then click 'Next'

Screenshot 2023-11-17 at 14.02.17 (1).png

5. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.03.29 (1).png

6. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.05.05 (1).png

7. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.05.30 (1).png

8. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.07.03 (1).png

9. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.07.24 (1).png

10. Set up smart device, then click 'Next'

Screenshot 2023-11-17 at 14.07.41 (1).png

11. Plug in Printer, then click 'Find my printer'

Screenshot 2023-11-17 at 14.26.57.png

12. Wait for the app to search nearby printers

Screenshot 2023-11-17 at 14.10.41 (1).png

13. Select Epson TM-T88VI from the printer search result list

Screenshot 2023-11-17 at 14.27.29.png

14. Wait for the printer to connect

Screenshot 2023-10-18 at 17.16.19 (6).png

15. Once the printer connects successfully, the printer connected notification will pop up and a test ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (6).png

16. After the 'Printer connected' notification dismisses, printer details page will appear. You will now be able to:

  • Change the copy amount
  • Remove the printer
  • Print a test ticket

Screenshot 2023-11-17 at 14.27.58.png

 

General Bluetooth Printers 

Printer Setup Instructions: General Bluetooth Printers


1. Ensure the printer is plugged in, then click 'Find my printer'

Screenshot 2023-11-17 at 14.31.03.png

2. Wait for app to search nearby printers, then select your printer from the printer search result list

Screenshot 2023-10-18 at 17.12.36 (3).png

3. Wait for printer to connect

Screenshot 2023-10-18 at 17.16.19 (7).png

4. Once the printer connects successfully, the printer connected notification will pop up and a test ticket will be automatically printed

Screenshot 2023-10-18 at 17.18.09 (7).png

5. After the 'Printer connected' notification dismisses, printer details page will appear. You will now be able to:

  • Change the copy amount
  • Remove the printer
  • Print a test ticket
Screenshot 2023-11-17 at 14.33.46.png

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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