Ratings and Reviews page

Stefania Sarti
Stefania Sarti
  • Updated

Overview

The Reviews Page is a product that aggregates customer feedback from Doordash, Grubhub and UberEats. It allows your business to see and reply to reviews and create auto-replies, ensuring a consistent and proactive approach to customer interactions.

For receiving assistance, don't hesitate to reach out to reputation@tryotter.com.

 

User Walkthrough

Once logged into Otter Business Manager, navigate to the apps and select "Reviews".

The Reviews page displays all the reviews your business has received. You can sort these reviews by different filters like 'All', 'Not replied', and 'Replied'. There's also an option to view reviews based on their star rating, date received, and more.

The Auto-reply page helps you manage your customer engagement by automatically responding to reviews. This tool saves you time and ensures that your customers feel heard by providing a timely response to their feedback.

For receiving assistance, don't hesitate to reach out to reputation@tryotter.com.

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How to reply to reviews

 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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