Otter POS: How to manage logins

Lyre Montesines
Lyre Montesines
  • Updated


Employee Logins offer you the flexibility to customize the POS experience according to the preferences of individual users.

You can create unique PIN code logins for your staff and grant or lock permissions for actions, including:

  • Accessing the POS terminal
  • Authorizing specific discounts (otherwise requires manager override to access)
  • Access to specific POS settings (otherwise requires manager override to access)

This feature also ensures that you can monitor actions for auditing and reporting purposes.

User management settings

In your Otter dashboard, you'll find various user management settings, such as:

  1. Creating new users
  2. Assigning roles
  3. Managing PIN codes
  4. Viewing all created users
  5. Filtered view of users by role and status
  6. User edit panel
PLEASE NOTE: If you haven't paired your device through your Otter Dashboard, you won't be able to use these passcodes to access the terminal.

See this article for help on connecting your device using pairing code. 

Walkthrough: Set up employee pin code logins

Video Walkthrough


Step-by-step guide on how to set up employee pin code logins

  1. Log in to your Otter Dashboard and navigate to the Settings tab on the top right corner of your screen.
  2. Navigate to the User Management tab and click on Users.
  3. Select ‘Add user’ and create your user. We recommend creating a Supervisor level user first so you avoid the possibility of a lock-out.
  4. Once you’ve created a user, select the ellipsis (three dots) next to that user and set a passcode. Select the pencil icon to edit and hit the check button to save.
  5. Once this is done, navigate to the Devices tab in Settings to pair your device.
  6. Select the new device and you’ll be prompted to add a pairing code.
  7. Navigate to the Otter app on your tablet or POS terminal and select Pair device to access your pairing code. Enter this code in your Otter Dashboard.
  8. Confirm any additional prompts and your device will be all set up for pin code use.

Frequently Asked Questions

Who has access to this feature?

  • All organizations that have opted into Otter POS have access to this feature.
  • If you would like to set this up, please contact your CSM or Otter Support here.

Does this feature have added costs?

No, it is available to all Otter POS customers.

Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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