Otter POS: Card reader connection not working?

Summary

Card reader acting up? Let's troubleshoot together seamlessly! Follow our guide for stable connection solutions.

Instruction

Card Reader troubleshooting walkthrough

1. Unpair the reader from the bluetooth settings on the tablet or terminal. Go to the home screen of your device (leave the Otter app) then go to Settings > Bluetooth > Select the card reader and choose “Remove”.
2. Connect the card reader to a power source. Verify its charge status by ensuring
that at least 3 green lights are illuminated.

   Tip: Reset the card reader by inserting a paperclip into the small hole near the charging port and pressing down. This action will initiate a reset of the card reader.

Need help? Our support team is available via the following channels:

• Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
• Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
• Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours