Otter POS: Card reader connection not working?

Lyre Montesines
Lyre Montesines
  • Updated


Card reader acting up? Let's troubleshoot together seamlessly! Follow our guide for stable connection solutions.


Card Reader Disconnection.gif
Card Reader troubleshooting walkthrough


  1. Unpair the reader from the bluetooth settings on the tablet or terminal. Go to the home screen of your device (leave the Otter app) then go to Settings > Bluetooth > Select the card reader and choose “Remove”.
  2. Connect the card reader to a power source. Verify its charge status by ensuring
that at least 3 green lights are illuminated.

    Tip: Reset the card reader by inserting a paperclip into the small hole near the charging port and pressing down. This action will initiate a reset of the card reader. 


Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at and get a response within 24 hours

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