Overview
Otter POS customers can set up cash discounts on Otter dashboard to reward eaters that paid by cash!
Once diners decide to pay by cash, a cash discount will be auto-applied to the order in Otter POS terminals.
Cash Discounts
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You can set up cash discounts in the Otter dashboard to reward eaters who pay with cash! Once the customer decides to pay by cash, the cash discount will be auto-applied to the order in the Otter POS terminals. |
How to: Enable and Setup Cash Discount
| Step | Process | Image |
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| 1 | You can set up a cash discount on your Otter dashboard under the [POS] tab → [Cash Management] section. | |
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By toggling on the [Enable cash discount], you can view and update the discount details in the cash discount details expander. You can set the discount location and percentage in the cash discount details expander. By default, a 3% discount will apply to all your locations. |
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| 3 | By unchecking the [Apply discount to all locations] checkbox, all locations under the org show up with a discount percentage input box. | |
| 4 | If you have more than 5 locations, the location list:
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| 5 | By clicking the search icon, a search bar shows up and you can search locations. | |
| 6 | You can re-check the [Apply discount to all locations] checkbox at any time to apply the default 3%* cash discount to all locations.
PLEASE NOTE: By checking the “Apply discount to all locations” checkbox, a pop up reminder shows up to remind customer that all customized discount percentage to any specific locations will get overridden by the default 3% discount percentage.
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Cash Discounts Terminal Experience
Cashier Experience | |
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Once a merchant sets up a cash discount for a certain location, during checkout, the cashier will be able to see the cash discount percentage indicator. By selecting pay by cash, the cash discount auto applies to the order PLEASE NOTE: Cash discount only applies to the orders that paid fully by cash without split payment. If customer select split payment, cash discount will not apply to each payment even if the payment is by cash. |
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Eater Experience | |
| Once the cashier selects cash as the payment method, if the location has the cash discount setup, the diner will be able to view the cash discount on the diner-facing screen. | |
Frequently Asked Questions
I'm having trouble with my payment (partial pair order/split payment)
Please reach out to our support team for assistance. We're happy to help resolve the issue!
Our support team is available via the following channels:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device.
- Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
- Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours
Are there different credit card fees depending on the bank?
No. Regardless of the bank or credit card, the cc processing fees will always be 2.3% + $0.10 w/ card present and 2.9% +$0.30 without card present.
Do we have other payment processor options available?
No, we do not offer other payment processors at this time.
How does Otter POS payout schedule work?
- Otter POS: Otter POS stripe payouts are on a daily schedule of payouts 2-3 business days after the transaction was completed.
- Otter Online ordering + digital dine in + kiosk: 7 business/calendar days
Can I configure custom tips for Otter POS?
No, not at this time.
Can you issue refunds from Otter POS?
Yes, you can issue refunds for credit card transactions within the last 12 hours from Otter POS.
Financials App (if within 12 hrs):
- Navigate to [Financials] app.
- Select the ticket.
- Select [Refund].
Orders App:
- After placing an order, search for the order in the [Orders] app.
- Select the drop-down and select [History].
- Select [Issue Refund] and then [Cancel Order].
Otter Dashboard (only for managers who have access) - Direct Orders (kiosk) refunds:
- Log into the Otter Dashboard portal.
- Select [Order] from the drop-down.
- Select the ticket.
- Select [Issue a Refund].
What does an incomplete payment on stripe mean?
The payment likely did not go through. Please try the payment again if possible.
Need help? Our support team is available via the following channels:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device.
- Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
- Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours
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