Otter POS: Payment types

Lyre Montesines
Lyre Montesines
  • Updated

Summary

Otter POS: Payments Made Easy! From cash to credit cards, tipping, split, or mixed payments, we've got you covered.

Instructions

1. Cash and credit card
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  • Cash and credit card payments are accepted.
  • For cash payments, make sure you’ve connected your cash drawer.
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  • For credit card payments, make sure you’ve set up your card reader. Customers can tap, swipe or scan their credit as shown in the images below.
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2. Tipping
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  • Tips are included as part of the payment flow. Customers will be prompted to select their preferred tip amount before checkout.
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3. Split payments
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  • If your restaurant offers split payments, you can do so by tapping Split Check at the payment method selection
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  • Enter the specific payment amount or split evenly among multiple guests.
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  • Select Done to complete the payment flow.
  • You can still select the payment method after splitting the payment.

 

4. Mixed payments
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  • If one customer wants to split payment across payment methods, you can also use the split payment function to do so.
  • Select the number of payment methods when prompted.
    • For example, for a customer to split payment via cash and card, you would select 2.
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  • Select Done and select the payment method accordingly before completing the checkout.
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Need help? Our support team is available via the following channels:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of your POS device. 
  • Telephone or SMS/text - Call or text us anytime at 1-727-268-8471 for prompt service from our Otter POS support experts.
  • Email - Send us an email at otterpossupport@tryotter.com and get a response within 24 hours

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