How to Configure Printer Settings in the Otter App

Dani M.
Dani M.
  • Updated


The app continues to evolve and create more features that allow for more flexibility than before. This section covers printer settings now available within the app that also allow advanced setups.

Printer list

Within the Settings page, the Printer List is located under the Hardware tab. This list shows all printers connected to your current device's location. Each printer entry includes the printer name with the type of tickets it prints and its status.

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Online Printer Statuses

Status Definition
Connected to this device The printer is currently connected to this device.
Online The printer is currently connected to another device.

Printer Details

Clicking on a printer in the list opens up its details page. Let's explore each detail.

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Printer Name

You can edit the printer name by clicking the pencil button.

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Action Bar

Remove the printer from your device or print a test ticket.

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Station Ticket

Station ticket shows which stations the printer is connected to. The printer will only print tickets for items from those stations.

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In the above example, the printer is connected to the “Burger” station. In this case:

  • If an order doesn’t contain any “Burger” station items, then this printer will not print any station ticket.
  • If an order contains any items from the "Burger" station, this printer will only print those "Burger" station items. It won't print items from other stations in the order.

Station Ticket Setup

Action Detail
Choose whether to print station tickets and set the number of copies. Screenshot 2024-03-27 at 13.40.39.png
Associate the printer to specific stations by activating them. Screenshot 2024-03-27 at 13.44.45.png

Customer Ticket Setup

Decide whether to print customer tickets and set the number of copies.

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Receipt Setup

Choose whether to print receipts.

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Hidden Receipt Settings

If a device can’t print local receipts, the receipt settings will be hidden. The image below show an example of no setting configurations.

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Printer Information

Basic printer details.

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