Overview
This article provides instructions on setting up and configuring your Otter KDS to match your restaurant's specific operations. Once you have paired the KDS device to your Otter account, you'll have access to multiple settings to customize your KDS to best fit your needs.
The Otter Kitchen Display System (KDS) app will automatically appear in the Otter App interface when Otter KDS is part of your subscription.
Otter KDS Software Setup
When accessing Otter KDS on a device for the first time, selecting the KDS App will guide you through the setup and configuration process. Follow the steps below to pair the KDS in the Otter Dashboard and set up the KDS settings on the device.
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Step Process Image 1 Plug in and power on the KDS device(s).
Go to the Otter Dashboard.
2 Click on the Profile icon at the top right corner and select [Settings]. 3 Click on the [Devices] tab in the left side navigation menu. 4 Click on the [+ Add New Device] button in the top right corner. 5 Go to the KDS device and open the Otter App.
Select [Pair Device] below the login screen.
Enter the 6-digit code into the Otter Dashboard device settings.
Select the location.
Name the device “KDS - [Restaurant Name] - Location”
Pairing code on the KDS device
Add the pairing code in the Otter Dashboard
6 Once the device has been paired successfully, it will appear under the device settings and will have a Ready status. 7 On the Otter homepage, select the [KDS] app. 8 Click on [Get Started]. 9 Set KDS Type:
Configure your KDS to the specific needs of the restaurant stations.
- Line Cook - a station that preps food
- Assembler - an expo or QA station where items are consolidated before they are delivered to the guest
10 Assign a Station
Set a station for the KDS to limit the device to items that have been routed to that station.
TIP: When Line Cook is selected, Otter KDS will search the restaurant for its list of stations. Select the station where the KDS will be positioned.
NOTE: Before your Otter KDS hardware arrives, our Otter Onboarding team will set up your kitchen stations in advance. This means that when you receive your device, the pre-configured stations will automatically appear within the KDS, ready for immediate use.
11 KDS Software Setup complete
Select [Confirm] in the bottom right of the screen to complete the software setup.
You can configure additional settings within the Otter KDS settings. Check out Otter KDS Settings for further information.
Otter KDS Settings
A variety of Otter KDS settings can be customized within the KDS App. Select the [] icon in the bottom right corner to access the settings.
KDS Stations
In station settings, change the current KDS type:
- Assembler: This is a KDS station where items are re-assembled, packaged, or plated. From an assembly station, items are given to the customer.
- Line Cook: This is a KDS station where items are prepared in a kitchen. Items are then bumped from a kitchen KDS to an assembly KDS to be served to customers.
Card Color Modes
In "Colors" settings, customize the color of Otter KDS order cards. There are two different color “modes” that can be configured: Fulfillment Type or Urgency.
| Fulfillment Color Mode | Urgency Color Mode |
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Set different colors on cards depending on the fulfillment type of the order:
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Set order cards to change color when an order has not been bumped within a certain range of time. Default Settings:
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KDS Layout Settings
Select KDS order card layout to change the way cards are presented on the KDS. Use this for interface optimization.
| 1x5 Layout | 2x5 Layout | Dynamic Tile Mode |
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Five individual order cards. |
Two rows of five cards per row. |
When set to Dynamic Tile Mode, cards are not scrollable but will extend to multiple rows if long enough. |
Alert Settings
Decide whether or not the KDS plays an alert sound when receiving new orders or when existing orders are adjusted.
Advanced Settings
Select the fulfillment modes displayed by the device.
- In this example, only dine-in, drive-thru, and to-go orders will appear on this KDS.
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