Routing Customer Tickets by Fulfillment Mode

Overview

The Customer Ticket by Fulfillment Mode feature in Order Manager allows you to set specific printer routing rules for customer tickets directly in the Otter POS terminal.

This feature empowers you to independently set up and manage printer and station configurations across multiple devices (such as Otter dual-screen POS terminals and Otter tablets).

For example, if you only want Pick up receipts to print at a specific printer station, you can select [Pick up] under the “Order Type” setting and only the Pick up customer tickets will print.

Printer Fulfillment Mode for Customer Tickets

A printer's fulfillment mode can be set for customer tickets in the Order Manager [Settings] under the [Hardware] tab. The printer will need to be connected to the account prior in order to access the printer details to set the fulfillment mode.

Step	Process	Additional Information
1	Navigate to Order Manager homepage and select [Settings] from the profile icon.
2	Select the [Hardware] tab on the left side menu.
3	Click on the printer you want to configure.
4	Select the [Customer ticket] setting.
5	Click on the [Order Type] setting.
6	Check the box next to each fulfillment mode you want to configure for this printer. NOTE: At least one order type must be selected. Select [Save] after the desired fulfillment modes are checked.
7	The Fulfillment Mode is now set for Customer Tickets! The printer’s customer tickets are now configured to print the specified fulfillment modes.

Printer Configuration Features

We offer multiple Printer features in the Otter POS terminal and Otter tablets that allow you to easily configure printers based on your restaurant’s station setups. Refer to the article below to learn more!

• How to Configure Printer Settings in the Otter App

Where can I find these features?

To locate these features, follow these steps: Navigate to the [Settings]. Click on the [Hardware] tab in the left-side menu. Under the “Printers” section, select the printer you would like to review features for.

FAQ’s/Troubleshooting

Who has access to this feature?

All customers currently using Otter.

Does this feature have added costs?

No, it is available to all Otter customers.