Scheduled and ASAP orders each have unique challenges when it comes to adjusting preparation times. While ASAP orders generally follow a predictable process, scheduled orders can be more complex, depending on how each online ordering provider handles them.
Let’s dive into how prep time adjustments work for Scheduled and ASAP orders, and explore the key differences across the online ordering providers.
Scheduled Orders
Currently, scheduled orders do not honor manual prep time adjustments for any online ordering provider. We recommend adding a prep time adjustment to resolve this, but it’s up to the online ordering provider’s algorithm whether or not to consider it.
| Platform | Order Behavior |
|---|---|
| DoorDash | Scheduled orders are processed as ASAP orders |
| UberEats | Scheduled orders are processed as ASAP orders |
| GrubHub | Correctly received as Scheduled orders |
The webhook for scheduled orders is only triggered when the order reaches the threshold pickup time, which is calculated based on your store's default prep time.
- For example, if the store's prep time is set to 30 minutes, the OFO will send the order 30 minutes before the scheduled pickup time.
How Scheduled Orders work in Order Manager
Scheduled tab for Scrape Integrations
When orders are scraped and recognized as scheduled, they should show up in the Scheduled Tab. However, they only appear if the scheduled time is greater than the store's default prep time.
- If the scheduled order time is within the prep window (e.g., 30 minutes before pickup), the order will become visible immediately to ensure you have enough time to prepare it.
- If the scheduled order time is outside the prep window, the order will remain hidden until it reaches the appropriate threshold, at which point it will be displayed for you to begin preparation.
Scheduled tab for API Integrations
UberEats and DoorDash
- The orders come in as ASAP - they do not show up under scheduled tab.
GrubHub
- Scheduled orders are recognized as scheduled and therefore appear under the 'Scheduled' tab.
- Once the prep time threshold is reached, the order moves to the 'Active' window. Two potential scenarios could arise (see table below):
| GrubHub Scheduled Order Potential Scenarios | |
|---|---|
|
Default prep time: Scheduled orders generally activate based on the prep time and default buffers set for the platform. Let's break down when the scheduled order will activate based on the information you provided:
The order activation time is as follows: 12:00 PM - 10 mins (prep time) - 20 mins (delivery buffer) - 5 mins (additional buffer) This means the order would move to the "Active" feed at 11:25 AM |
Pickup Time by GrubHub: Only when delivery time is provided by the online ordering provider, we take the pickup time provided by online ordering provider.
The order activation time is as follows: Pickup time (11:48 AM) - 10 mins (prep time) - 20 mins (delivery buffer) - 5 mins (additional buffer) This means the order would move to the "Active" feed at 11:13 AM |
ASAP Orders
ASAP orders follow a more straightforward approach when it comes to prep times, but there are still a few important things to note:
-
Prep Time Buffer
- ASAP orders will typically honor the default prep time you set, with an additional buffer of 2-5 minutes to account for any fluctuations in timing.
-
OFO pickup Time
- Sometimes, the delivery time is predetermined by the online ordering provider. When this happens, we consider the pickup time sent by the online ordering provider.
-
Manual Adjustments
- If you manually adjust the prep time while accepting an order, the system will take it into account, but it may not always honor it.
Key Differences: Scheduled vs ASAP
| Feature | GrubHub | DoorDash | UberEats |
|---|---|---|---|
| Scheduled Orders Handling | Orders recognized as scheduled and appear in the Scheduled Tab | Scheduled orders often processed as ASAP orders | Scheduled orders often processed as ASAP orders |
| Scheduled Prep Time Adjustments | Not honored | Not honored | Not honored |
| Scheduled Tab Visibility | Appears in Scheduled Tab until prep threshold is reached | Treated as ASAP; not shown in Scheduled Tab | Treated as ASAP; not shown in Scheduled Tab |
| Default prep time for ASAP and Scheduled orders | Considered | Considered | Considered |
| Manual Prep Time Adjustments for ASAP orders | Manual adjustments mostly considered | Manual adjustments mostly considered | Manual adjustments mostly considered |
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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