Auto-Accept Orders vs. Manual Orders

Stefania Sarti
Stefania Sarti
  • Updated

Table of Contents


 

Auto-Accept

All orders are automatically accepted on your behalf. Orders will follow the prep time you have set for that delivery partner once they are accepted. For example, all incoming orders are automatically accepted with 15 minutes to prepare the order if your prep time is set to 15 minutes under Auto-Accept

Any order that is automatically accepted will have a notification popup similar to what’s shown below.

Manual-Accept

You will need to manually accept each incoming order. A notification popup similar to what’s shown below will appear upon receiving an order. The Manual Orders feature also allows your restaurant to create a record of every order fulfilled, including ones that customers call in for or submit through other non-integrated avenues (Phone Calls, Text Messages, etc.). Lear more in Using Manual Orders.

Turn Auto-Accept On/Off

Navigate to the menu icon (☰) in the top left-hand corner of your screen. From the dropdown, click on Integrations. You can update each delivery partner to either Manual Accept or Auto Accept by clicking on the ON/OFF toggle button under Auto-Accept. The help text will indicate what it’s currently set to.

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Note: It’s possible to set some delivery partners to manual-accept and others to auto-accept. This customization is up to you. 

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How to Navigate to Orders App Settings in Native Order Manager

  1. Select the Profile icon and then select Settings from the dropdown.
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  2. Click Orders under app Settings.
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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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