Auto vs Manual Order Accept

Overview

For new and incoming orders, you can choose to manually accept orders or enable auto-accept. Order Accept setting can be adjusted from your Otter tablet or Web Order Manager.

• Auto-Accept: All incoming orders are automatically accepted. Orders will follow the prep time set for that platform once accepted. 
• Manual Accept: All incoming orders will need to be manually accepted or declined. A pop-up notification will appear on your Otter device when a new order is placed— it will not be actioned until it is manually accepted or declined.

Order Accept Setting per Channel
Auto-accept or manual accept can be set per channel.

Example: You want to set auto-accept for direct website orders, but want to review and manually accept or decline orders from delivery platforms (like DoorDash or Uber Eats).

Adjusting Order Accept Settings

Follow the steps below to change the order accept settings for auto or manual order accept on your Otter tablet or Web Order Manager.

• Step	Process	Image
  1	On your Otter device, click the gear icon to go to Settings.
  2	Select Storefronts from the menu.
  3	Toggle ON or OFF for auto-accept next to channel.

• Step	Process	Image
  1	From Web Order Manager, click the menu button (3 lines in the top left corner.)
  2	Select Integrations.
  3	Toggle ON or OFF for auto-accept next to channel.

Accepting an Order

• Manual Accept
  
  When manual order accept is set for a channel, a notification will pop-up for all new orders. The order will need to be manually accepted or declined.
  
  You can expand the notification to view more order details (like items ordered).

  Manual Order Accept Pop-up

  Order Accept Pop-up Expanded

• Auto Accept
  
  When auto-accept is set for channel, all orders for that channel will automatically be accepted. 
  
  There will not be a notification pop-up for new orders— orders will show in your Active or Scheduled (if applicable) order feed. 
  

   

FAQs

• If you have Otter POS, you can ring in the order as usual. If you don't have Otter POS, you can manually enter an order from Web Order Manager.

Updated June 26, 2026 18:45