How do I adjust the volume of my tablet?

Stefania Sarti
Stefania Sarti
  • Updated

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Otter Tablets have their external volume buttons disabled. All notification settings and volume levels must be changed after unlocking the tablet.

Customers that supply their own Android devices may follow the standard Android troubleshooting guide for volume issues.

User Instructions

General Sound Troubleshooting

If your tablet is silent after the previous steps, go through the following checklist:

  • Make sure any external devices are disconnected (USB chargers, speakers, headphones) or removed (cases, stands, etc.)
  • Make sure your device isn’t connected by Bluetooth to another accessory.
  • Make sure your device isn’t muted or in airplane mode.
  • Make sure your device has a solid connection to the Wi-Fi.
  • Make sure the speaker isn’t blocked or wet.

NOTE: Use a dry toothbrush to lightly remove any obstructions.

Tablet too quiet/too loud

  1. Swipe down from the top of the screen.

  2. Tap the setting icon on the top right.

  3. Tap Sound.

  4. Adjust the volume bars as necessary.

    1. NOTE: We recommend maxing out all volume bars.

  5. Make sure Do Not Disturb is OFF.

You can test your volume settings in the Otter app.

  1. Open the Otter appOpen your Settings
  2. Tap Play Test Sound

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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