Summary
Tablets can have battery-saving features to put the device to sleep when it's inactive. These features may prevent your tablet from playing a notification sound for incoming orders, which can disrupt the restaurant operations or create printing delays.
To prevent any disruptions, please make sure that your tablet is always plugged into the power outlet and follow the steps for your device to disable its battery optimization feature.
The images can expand once selected.
Samsung Device
| Step | Process | Details |
| 1 | After turning the tablet on, click on the Settings icon. | |
| 2 |
Once the Settings page loads, scroll down until you see Apps and proceed to tap on this section. |
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| 3 | Scroll down the list of apps and select Otter. | |
| 4 | Tap on Battery. | |
| 5 | Tap on Optimize Battery Usage. | |
| 6 |
Tap on Apps not optimized and then select All. |
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| 7 | Tap on the magnifying glass. Search for Otter. | |
| 8 |
Press back until you end up back on the Settings screen. Tap on Battery & Device Care. |
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| 9 | Tap on Battery. | |
| 10 | Make sure Power saving mode is toggled OFF. | |
| 11 |
Click More Battery Settings. |
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| 12 | Turn off Adaptive power saving. | |
| 13 | Go back and tap on Background usage limits. | |
| 14 |
Turn off Put unused apps to sleep. |
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| 15 | You are all set! Enjoy Otter! | |
Lenovo Device
| Step | Process | Details |
| 1 | After turning the tablet on, click on the Settings icon. | |
| 2 | Once the Settings page loads, scroll down to Apps & notifications. | |
| 3 | Tap on See All apps. | |
| 4 |
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| 5 | Scroll down until you see Battery and tap on it. | |
| 6 | Scroll down to Battery optimization and tap on it. | |
| 7 |
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| 8 | Tap on the magnifying glass and search for Otter. Tap on Don’t optimize. Then tap Done. | |
| 9 | You are all set. Enjoy Otter! | |
'Battery Optimization Detected' Prompt in the Otter App
| Steps | Process | Details |
| 1 | Click on Ok on the Battery optimization detected pop-up. | |
| 2 | On App info click on Battery. | |
| 3 | Click on Battery Optimization. | |
| 4 | Tap on the Not optimized drop-down list above and select All Apps. | |
| 5 | Tap on the magnifying glass above and search Otter. Tap on it. | |
| 6 | On the pop-up, click on Don't optimize and then Done. | |
| 7 | Go back and re-open the Otter app. |
If you need additional help or information, you can contact us via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter tablet’s support button.
- Telephone - Call us anytime at 1-704-396-8837 for prompt service from our support experts.
- Email - Fill out this form and our support team will respond via email within 24 hours.
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