How do I mark an order completed?

Stefania Sarti
Stefania Sarti
  • Updated

On the Active tab on the Orders page, click on the order you’d like to mark Completed. At the bottom of the page, click the orange Mark Complete button. This will move the order to the Completed tab.

MarkComplete.png

 

To see all your Completed orders, you can navigate to the Completed tab, which is found at the top of the Orders page. There will be a tab for Active and a tab for Completed.

ActiveComplete.png

Note: We recommend marking items as Completed as soon as they have been picked up, in order to keep your Active Orders queue organized. 

 

Native Order Manager

Native Order Manager does not have a mark completed button. Instead, there is a Hand off button, which is equivalent to the mark completed button in the original Order Manager.

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If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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