For systems set to Manual-Accept, once the order appears on your screen, first set the appropriate prep time, then click Accept.
For systems set to Auto-Accept, the order will automatically be accepted for you. Once the order has been accepted and added to the POS, click on the order and click Added to POS.
To view which POS systems we currently integrate with, please visit https://www.tryotter.com/integrations.
If you need additional help or information, you can contact us via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter tablet’s support button.
- Telephone - Call us anytime at 1-704-396-8837 for prompt service from our support experts.
- Email - Fill out this form and our support team will respond via email within 24 hours.