How do I accept orders with POS?

Kurt De La Rosa
Kurt De La Rosa
  • Updated

For systems set to Manual-Accept, once the order appears on your screen, first set the appropriate prep time, then click Accept

For systems set to Auto-Accept, the order will automatically be accepted for you. Once the order has been accepted and added to the POS, click on the order and click Added to POS.

To view which POS systems we currently integrate with, please visit

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
  • Telephone or SMS/text - Call or text us anytime at 1-888-681-8837 for prompt service from our support experts.
  • Email - Fill out this form and our support team will respond via email within 24 hours.

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