Overview
If you need to reprint a ticket for a live, complete, or a past order— you can do so from the Orders App within Otter POS or Order Manager Tablet, or the Web-version of Order Manager.
Ticket Types
When reprinting a ticket, you’ll be given options (depending on the order status) what ticket type you’d like to reprint. Learn more about each ticket type below:
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Shows order breakdown of all items and item price (if toggled on) included in the order. Typically used at order prep stations or order handoffs.
Customer Ticket Example
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Shows order and payment details for the order. Typically thought of as the receipt given to the customer.
Payment Receipt Example
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Shows only item information and kitchen station name specific for the assigned kitchen station.
Station Ticket Example
Reprinting a Ticket from Orders App
To reprint a ticket from the Order Manager Tablet or Otter POS, you can do so from the Orders App.
Depending on the status of the order, you'll be shown the type of tickets you're able to reprint.
| Order Status | Ticket Type |
|---|---|
| Complete |
Customer Ticket Payment Receipt Station Ticket(s) |
| Paid | |
| Incomplete |
Customer Ticket Station Ticket(s) |
| Unpaid |
Steps to Reprint from Orders App
Follow the steps below to reprint a ticket from the Orders App on Otter POS or Order Manager tablet:
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Step 1
From the Orders App, select the order you’d like to reprint a ticket for.
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Step 2
Tap the printer icon on the bottom of the screen. -
Step 3
Select ticket type to reprint.
Reprint Printer Location
When reprinting a ticket, the ticket will only print to the printer connected directly to the POS or tablet via Bluetooth or USB connection.
Reprinting a Ticket from Web Manager
To reprint a ticket from the Web-version of Order Manager, you just need to select an order from the order list and click [Reprint Ticket].
Web Manager Ticket Reprint Example
Web Manager Ticket Type
From Web Order Manager, you can only print the Customer Ticket.
Reprinting a Ticket After 24+ Hours
If you need to reprint a ticket from an order over 24 hours after the order was placed, you’ll need to filter your order list to the History tab within the Orders App.
Order History Tab in Orders App in POS
Order 24+ Hour Ticket Type
For orders over 24+ hours, you will only have the option to reprint the Customer Ticket by selecting [Reprint Ticket].
FAQs
- Yes— you can reprint as many copies of a ticket as needed, however, you cannot print multiple copies at once. You will need to individually reprint each copy needed.
Still need help? Reach out to our team:
| Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard. |
+1 (888) 681-8837 Send us a text to the number above for assistance over text message. |
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