What receipts features are customizable?

Summary

This article goes over the customizable features in receipts that print from Otter-provided printers.

Customizable Options

Otter can customize the following on its printer receipts:

Feature How to Update

Price display

Order Manager > Settings
Time/Time Zones Contact Support

Modifier Groups

Contact Support

Restaurant Name

Contact Support

Font Size

Contact Support

 

Language Preferences

Otter Printers do not have the ability to translate menu items into another language.

If you would like another language printed on the receipt, please note that you will need to build this out in your own delivery platform menus. Once done, your orders within Order Manager and your receipts will surface your preferred language.

Can I add prices to my tickets?

Yes! You can do so via the Settings in Otter.

  1. Click on the menu icon in the upper left-hand corner of the screen
  2. Navigate to Settings
  3. Find the option titled Print Receipt Prices
  4. You can toggle this ON/OFF to customize your receipt 

How do I update the correct time on my tablet and receipts?

Adjusting the time on your tablet will also adjust your receipt times. You can do so by following these simple steps:

  1. Navigate to the tablet home screen, using the button on the front of the tablet
  2. Select Settings
  3. Select General Management > Select Time Zone
  4. Select the correct time zone
  5. Go back to the Tablet home screen and re-open Otter

You should be all set!

Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


Updated