Summary
Based on store layout, the Cloud Printer being hardwired with an ethernet cable may not fit your business and instead need a wireless connection. Cloud printers can be made wireless with a TP-Link! This article covers what is needed for the setup process and the setup steps to get the TP-Link active.
TP-Link Video
Video Password: otter
Step 0: What You Need
Before starting, please make sure you have all the required items to setup the TP-Link.
NOTE: To connect wirelessly, you’ll need (temporary) direct access to your restaurant’s internet router. You’ll also need an additional smart device (laptop, smartphone, etc.) to complete the process.
Item | Detail |
TP-Link Device | |
Printer + Power cord | |
Internet Cable | |
Thermal Paper | |
Connection card |
Step 1: Connect Power & TP-Link
First, ensure that you have access to your internet router. Then, connect your TP-Link device to a power source using the provided power cord.
Next, plug one end of the provided internet cable into the TP-Link and the other directly into your router. The TP-Link will briefly flash a green light, then stay lit after a few seconds. This stable green light confirms that the TP-Link is receiving an internet signal from your router.
Step 2: Smart Device Setup
Once the connection is established, take your smart device and connect to “TP-Link_” network and enter the 8 digit password/PIN found on your connection card or back of the TPLink.
Next, open your web browser and go to TPLinkWifi.net. You should now be prompted to create a password and click submit. This should log you into the TPLink setup dashboard. Please create a password you will remember. It must contain two letters, two symbols, and two numbers.
INSTRUCTIONS CONTINUED ON BACK
On the third TP-Link page, choose “Client” for the Operation Mode and click Next. On the following page, choose your network, click “Connect”, and enter your network password (if needed).
On the next page, make sure that “DHCP” is enabled and click “Next”. The final page is a review: confirm the information you’ve entered and click “Finish.” You will see a reboot bar – let this load completely. You may also see a message noting that you are no longer connected to the TP-Link – that’s okay!
Step 3: Printer Setup
After Step 2 is complete, unplug your TPLink from your router and connect it to your printer and a power source. Wait until you see the light on the TPLink turn solid green.
Load your thermal paper roll into the printer. The roll’s paper should be extending out and upwards from the bottom of the printer.
Step 4: Confirm the Connection
Turn your printer on. Within a minute, you should receive a ticket that states “DHCP Enable” with an IP Address. This confirms a secure connection.
You can also confirm the connection on your tablet by navigating to the Integrations page, which should now show your Printer connection is “Normal” with a green light.
Troubleshooting the TP-Link
Does the TP-Link green light on the TP-Link not light up or is blinking? Or does the DHCP have any other status than 'Enabled'?
It's best to reset the TPLink. Proceed with the following easy steps
Steps | Process | Detail |
1 | Locate the small reset button located on the back of the TP-Link. The reset button can be located just below the green light feature. | |
2 | Take a small pin and insert into the Reset button opening for no less than 5 seconds. The light should go away and come back flashing green. This can take a few moments. | |
3 | Once the light returns to flashing green, the TP-Link is reset and ready to be plugged back into the wireless router. Now that the TP-Link has been reset, please start with Step 1 again. |
If you need additional help or information, you can contact support via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
- SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.
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