If you're experiencing any of the following issues with your Otter POS terminal customer display, follow this guide to get your customer display up and running again.
Blank screen
Frozen / freezing screen
Customer display screen is not working properly
Troubleshooting
The best way to resolve this issue is by unplugging & replugging all of the wire connections to the POS terminal (main display and customer display) and then clearing the cache of the Otter app.
Offline Mode Do NOT clear the cache/storage of the Otter app if the Otter POS is working in Offline Mode. Clearing the cache/storage of the app while in offline mode will erase data from the Otter app that has not been sent to the server yet. For example, order history.
Before clearing the cache, make sure the device is connected to stable internet.
Step 1
Unplug all of the wires connected to the terminal (main display and customer display).
After the terminal displays have fully lost power (turned off), replug all of the wires back to the terminal displays.
Main terminal display
Customer terminal display
Step 2
Once the power is back, navigate to the device [Settings].
Step 3
Select [Apps].
Step 4
Locate and select the [Otter] app.
Step 5
Select [Storage & cache].
Step 6
Click on [Clear Cache].
Still need help? Reach out to our team:
Live Chat
Text/SMS Message
Email
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.
+1 (888) 681-8837
Send us a text to the number above for assistance over text message.