Overview
If your business changes ownership, we can assist you in transferring ownership of your Otter or CloudKitchen account to the new owner. The account does not need to be cancelled.
Follow the instructions in this guide to help you submit the required information to Support and set up the new Stripe account.
To transfer the ownership of your CloudKitchens account, please contact your Associate Operations Manager. If you do not know who your Associate Operations Manager is, reach out to Support and we can provide this information to you.
Updating Account Owner Details
To transfer ownership, you’ll need to submit a request to our Support team, and include the following information:
- Name of new owner
- Phone number contact info
- Email address contact info
- Transferring ownership of the entire account (all locations) or only one specific location
Once our team receives this information, we will contact the new owner to begin transferring the account details and to update the billing information.
Updating Payment Details
Once the new owner receives confirmation that the account has been transferred successfully, the new owner will need to update the payment information within the Billing section of the Otter Dashboard.
The new owner will receive instructions on how to complete this within the confirmation email.
If you’re only transferring the ownership for one specific location out of multiple, the new owner only needs to add their payment method and assign it to their subscription within the Payment Methods section in the Otter Dashboard.
Learn more in Billing Payment Methods.
Otter Order Processing
If the account processes orders through Otter platforms (such as Online Ordering, QR Codes, Otter POS, Kiosk, or Future Foods), the new owner will also need to connect a new Stripe account. Learn more on this in Update Payout Information.
Stripe Processing
If you manage your Otter billing through Stripe, once the new owner receives confirmation that the account has successfully transferred, the new owner must add the new payment method directly within the Stripe portal. Learn more on this in Otter Invoice Management in Stripe.
FAQs
If the entire account is transferring ownership, the previous owner’s login information will be deleted from the account and the new owner’s login information will be added.
If only one specific location is transferring ownership, the previous owner’s login information will not be deleted. We will remove access to the transferred location from the previous owner and assign it to the new owner.
- No— we can easily transfer the account information to the new owner without cancelling the account.
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