Otter KDS Reporting

Overview

Otter KDS Reporting provides restaurants with detailed analytics and metrics related to their Otter KDS actions, such as:

• Average number of tickets completed per hour
• Ticket completed per KDS station
• Hourly ticket volume
• Raw KDS ticket data

The KDS Report can be found in the Otter Dashboard > Analytics app and is available with the purchase of any Otter KDS product.

Viewing the KDS Report

The KDS Report can be filtered to provide a customizable report that can flag areas of inefficiency in the kitchen.

The KDS Report can be filtered by:

• Date & Time
• Brand
• Location
• Kitchen Station
• KDS Device ID

Follow the steps below to view the KDS report in the Otter Dashboard, and navigate to view specific KDS performance data.

• Step	Process	Image
  1	From the Otter Dashboard, click Apps > Analytics App.
  2	From the left tab options, select the [KDS Report] tab.
  3	The default view for the KDS Report is the [Fulfillment Time Data] view, which includes: KDS Average Fulfillment Time per Hour KDS Ticket Complete Count per Hour
  4	The KDS Report also has a Raw Ticket Data view, which includes a full breakdown of: Order IDs Stations Time to Fulfill Brand/Location Channel Received Ticket Timestamp To access this view, click on the Raw Ticket Data button at the top of the page.
  5	This report can be exported into an excel or .CSV file.  Click the [Export] button at the top right of the page.

FAQs

• No– The KDS report currently only supports filtering by device ID, not the name of the device.

• Yes– The KDS report data can be exported into an excel or .CSV file by clicking the Export button at the top right of the page.

  

Updated July 08, 2025 22:42