Channel Availability

Overview

Keeping your menu accurate across every ordering channel is key to avoiding confusion, incorrect orders, and unnecessary refunds. While 86’ing an item is useful for temporarily marking something as unavailable on all channels, channel availability is designed for long-term control over where items appear across different channels.

Channel availability allows you to:

Maintain a single, streamlined menu while customizing what’s offered across different platforms
Example: if an item doesn’t travel well, you can make it available for in-store ordering or direct orders, while keeping it hidden from third-party delivery apps.
Carefully manage items that used as a modifier
Prevent unintended availability issues
Quickly update channel availability

Viewing Channel Availability

See which channels a specific item, category, modifier group, or your entire menu is available on at a glance. This makes it easy to quickly understand where something is offered—such as whether an item appears on Uber Eats.

Availability Information
Each item on your menu includes channel availability settings that determine whether it can be published on specific ordering platforms. When you mark an item as unavailable on a channel, it means that item will never appear there—not just temporarily.

Follow the steps below to view channel availability for menu items.

Click the Items tab (or Categories, Menus, Modifier Groups)
View the Channels column to see channels displayed
Hover over the channel logos for an item to view more information— like Enabled or Disabled

Changing Channel Availability

When creating new items, all channels are toggled on by default. You can update this at any time by editing an existing item.

Follow the steps below to change an item's availability on a specific ordering platform.

Step	Process	Image
1	From the Otter Dashboard, click Apps > Menus.
2	Select the menu you’d like to edit. Click on the menu item(s) to edit.
3	Click [Edit Channel Visibility] from the menu bar at the bottom of the screen.
4	Choose which channels this item is available on by toggling them on or off. Hit [Update]
5	Confirmation message will appear