Channel Availability

Overview

Keeping your menu accurate across every ordering channel is key to avoiding confusion, incorrect orders, and unnecessary refunds. While 86’ing an item is useful for temporarily marking something as unavailable on all channels, channel availability is designed for long-term control over where items appear across different channels.

Each item on your menu includes channel availability settings that determine whether it can be published on specific ordering platforms. When you mark an item as unavailable on a channel, it means that item will never appear there—not just temporarily. This is especially important to manage carefully if the item is also used as a modifier for other menu items, as incorrect settings can lead to unintended availability issues. 

Channel availability allows you to maintain a single, streamlined menu while customizing what’s offered across different platforms. For example, if an item doesn’t travel well, you can make it available for in-store ordering or direct orders, while keeping it hidden from third-party delivery apps.

Changing Channel Availability 

When creating new items, all channels are toggled on by default. You can update this at any time by editing an existing item. 

Follow the steps below to change an item's availability on a specific ordering platform. 

• Step	Process	Image
  1	From the Otter Dashboard, click Apps > Menus.
  2	Select the menu you’d like to edit. Click on the menu item(s) to edit.
  3	Click [Edit Channel Visibility] from the menu bar at the bottom of the screen.
  4	Choose which channels this item is available on by toggling them on or off. Hit [Update]
  5	Confirmation message will appear

Viewing Channel Availability 

See which channels a specific item, category, modifier group, or your entire menu is available on at a glance. This makes it easy to quickly understand where something is offered—such as whether an item appears on Uber Eats.

From the Items tab (or Categories, Menus, Modifier Groups), notice the Channels column showing channel logos for each entity. Hover over the logos to see a tooltip listing each channel as Enabled or Disabled.

FAQs

• To temporarily mark an item as unavailable, use 86'ing instead. Learn more here

  

Still need help? Reach out to our team:

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Updated April 06, 2026 17:21