Summary
Financials by Otter is a new solution that provides visibility to restaurant operators on delivery apps’ payout breakdown. Financial Payouts provides different levels of aggregated payout views across platforms for different locations so restaurant owners can check against their records and understand the composition of their payouts.
Financials uses a new data stream called HiFi (Historical Financials) which pivots to focus on payouts and transactions rather than orders (HOI). It imports invoices directly from the OFOs and ingests only transactions that have been deposited by the delivery platforms as payouts thus allowing us to deduplicate duplicate transactions and automatically surface discrepancies.
Payout overview page
Features include:
- Hero metrics title Payout and Transaction with a delta comparing to the previously selected time frame.
- Universal filters for time, brand/stores, and channels
- Export payouts to CSV or XLSX
- Edit columns selector
Table columns:
|
Column |
Details |
|---|---|
|
Payout ID |
Payout ID imported from the ordering channel |
|
Payout date |
Date corresponding with when the ordering channel paid the restaurant |
|
Channel |
Ordering channel associated with payout such as UberEats or DoorDash |
|
Store |
Store and brand corresponding to the payout |
|
Transaction dates |
Date range corresponding to the transactions included in the payout |
|
Transactions |
Quantity of transactions included in the payout |
|
Payout |
Value of all transactions included in the payout |
Payout breakdown page
Features included:
- Payout summary (see below for full details)
- Universal filters for time, brand/stores, and channels
- Export payouts to CSV or XLSX
- Edit columns selector
- Transaction types filter
Payout summary details:
|
Column |
Details |
|---|---|
|
Source |
Ordering channel such as UberEats, DoorDash, GrubHub, or SkipTheDishes |
|
Brand |
Name of the brand corresponding to the payout. |
|
Payout ID |
Payout ID imported from the ordering channel |
|
Payout date |
Date corresponding with when the ordering channel paid the restaurant |
|
Transactions |
Quantity of transactions included in the payout. |
|
Subtotal |
Value of the aggregate subtotal of all orders in the payout, excluding tax, commissions, adjustments, etc. |
|
Sales tax |
Value of sales tax for all orders in the payout. |
|
Tax withheld |
Value of taxes withheld for the order for all orders in the payout. |
|
Adjustments |
Value of adjustments for all orders in the payout. |
|
Commission |
Value of commission paid from the restaurant to the OFO for all orders in the payout. |
|
Payout |
Value of the payout paid from the OFO to the restaurant for all orders in the payout. |
Table columns:
|
Column |
Details |
|---|---|
|
Transaction ID |
Unique complex order ID not displayed to eaters. |
|
Platform order ID |
Unique complex order ID not displayed to eaters. |
|
Customer order ID |
Simplified order ID displayed to eaters and on receipts, OFO portal, etc |
|
Transaction type |
Types of transactions include order payment, adjustment, cancelation, misc, and payout delta. |
|
Transaction date |
Date transaction occurred. |
|
Subtotal |
Value of the subtotal of the order, excluding tax, commissions, adjustments, etc. |
|
Sales tax |
Value of sales tax of the order |
|
Tax withheld |
Value of taxes withheld for the order. |
|
Error charges |
Value of error charges which are negative adjustments paid by the restaurant for order issues. |
|
Adjustments |
Value of adjustments |
|
Commission |
Value of commission paid from the restaurant to the OFO. |
|
Payout |
Value of the payout paid from the OFO to the restaurant |
If you need additional help or information, you can contact support via the following:
- Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
- SMS/Text or Telephone - Send us a text or give us a call anytime at 1-888-681-8837 for prompt service from our support experts.
Comments
1 comment
Do we have a timeframe for merchants' payouts to be processed for D2C?
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