Financials - Payouts

Kurt De La Rosa
Kurt De La Rosa
  • Updated

Summary

Financials by Otter is a new solution that provides visibility to restaurant operators on delivery apps’ payout breakdown. Financial Payouts provides different levels of aggregated payout views across platforms for different locations so restaurant owners can check against their records and understand the composition of their payouts.


Financials uses a new data stream called HiFi (Historical Financials) which pivots to focus on payouts and transactions rather than orders (HOI). It imports invoices directly from the OFOs and ingests only transactions that have been deposited by the delivery platforms as payouts thus allowing us to deduplicate duplicate transactions and automatically surface discrepancies.

 

Payout overview page

Features include:

  • Hero metrics title Payout and Transaction with a delta comparing to the previously selected time frame.
  • Universal filters for time, brand/stores, and channels
  • Export payouts to CSV or XLSX
  • Edit columns selector

Financials_-_Payout_1.png

Table columns:

Column

Details

Payout ID

Payout ID imported from the ordering channel

Payout date

Date corresponding with when the ordering channel paid the restaurant

Channel

Ordering channel associated with payout such as UberEats or DoorDash

Store

Store and brand corresponding to the payout

Transaction dates

Date range corresponding to the transactions included in the payout

Transactions

Quantity of transactions included in the payout

Payout

Value of all transactions included in the payout

 

Payout breakdown page

Features included:

  • Payout summary (see below for full details)
  • Universal filters for time, brand/stores, and channels
  • Export payouts to CSV or XLSX
  • Edit columns selector
  • Transaction types filter

Financials_-_Payout_2.png

Payout summary details:

Column

Details

Source

Ordering channel such as UberEats, DoorDash, GrubHub, or SkipTheDishes

Brand

Name of the brand corresponding to the payout.

Payout ID

Payout ID imported from the ordering channel

Payout date

Date corresponding with when the ordering channel paid the restaurant

Transactions

Quantity of transactions included in the payout.

Subtotal

Value of the aggregate subtotal of all orders in the payout, excluding tax, commissions, adjustments, etc.

Sales tax

Value of sales tax for all orders in the payout.

Tax withheld

Value of taxes withheld for the order for all orders in the payout.

Adjustments

Value of adjustments for all orders in the payout.

Commission

Value of commission paid from the restaurant to the OFO for all orders in the payout.

Payout

Value of the payout paid from the OFO to the restaurant for all orders in the payout.

 

Table columns:

Column

Details

Transaction ID

Unique complex order ID not displayed to eaters.

Platform order ID

Unique complex order ID not displayed to eaters.

Customer order ID

Simplified order ID displayed to eaters and on receipts, OFO portal, etc

Transaction type

Types of transactions include order payment, adjustment, cancelation, misc, and payout delta.

Transaction date

Date transaction occurred.

Subtotal

Value of the subtotal of the order, excluding tax, commissions, adjustments, etc.

Sales tax

Value of sales tax of the order

Tax withheld

Value of taxes withheld for the order.

Error charges

Value of error charges which are negative adjustments paid by the restaurant for order issues.

Adjustments

Value of adjustments

Commission

Value of commission paid from the restaurant to the OFO.

Payout

Value of the payout paid from the OFO to the restaurant

 
 

If you need additional help or information, you can contact support via the following:

  • Chat - Our live agents are available 24/7 to help you through your Otter device. Tap the chat button on the top right corner of the home screen.
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