Otter Platform Payouts

Overview

For all transactions processed through Otter POS, Kiosk, or Online Ordering— Otter handles your payouts securely using Stripe. 

 

Payout Basics

A payout is a disbursement of funds that is deposited into your bank account. 

  • A Payout represents a group of orders placed at your locations.
  • Your payout total is calculated based on the total amount of each order placed at your store that day, minus credit card fees.
  • Taxes are included in your payout total, as Otter does not withhold taxes.

Typically, payouts are processed and deposited into your account within 2 business days, not including weekends. Payouts placed on weekends or bank holidays will not be accepted by your bank until the next business day. See below for Otter’s payout deposit schedule.

 

Stripe Payment Processing

Stripe is a third-party payment processor that partners with Otter to deliver your funds securely. After signing up for Otter, connect your Stripe account to allow Otter to pay you out for your transactions.

InfoLearn more about how to connect a Stripe account here.

 


 

Otter Payout Schedule

Wondering when you'll receive your ACH transfer? Typically, payouts are processed and deposited into your account within 2 business days, not including weekends. Payout schedules can occasionally vary based on a variety of factors, including your operating hours, weekends, banking regulations, and holidays.

NoteCredit card disbursements that are deposited into your bank account in accordance with our payout schedule– listed below.

 

Weekends

Payouts initiated on weekends will begin processing on the next available business day. Typically, this occurs on a Monday, except for in the event of a holiday.

 

Payout Schedule

Learn more about our payout schedule below.

Created before 12:00 AM EST Payout deposited on Settlement
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday/Friday/Saturday Monday
Sunday Tuesday
Created after 12:00 AM EST Payout deposited on Deposit Settlement
Monday Thursday
Tuesday Friday
Wednesday/Thursday/Friday Monday
Saturday Tuesday
Sunday Wednesday
warning-notification.svgOtter will typically issue one daily payout per store at your organization.

 


 

Payout Schedule Changes

A variety of factors can cause a change to the regular payout schedule. See below for a list of expected variables that may impact your payout schedule.

  • Store closure times: If your service hours extend past 12:00 AM EST, payouts may take an additional day to process.
  • Weekends- Payouts initiated on weekends will begin processing on the next available business day.
  • Holidays: Payouts initiated on holidays will typically be processed on the next available business day. This can include local, federal, or bank holidays, depending on your financial institution.

In order for Otter to deposit your funds, your Stripe account must be in a healthy state- this includes ensuring that all legal, business, and tax information is up-to-date in your account.

warning-notification.svgIf you are not receiving payouts or Stripe is blocking your payouts, see Payouts Blocked by Stripe for further information.

 

Holiday Payout Schedule

Payouts initiated on holidays will typically be processed on the next available business day. This list is subject to change depending on local, federal, regional, and other observed banking holidays.

U.S. Based Locations

 

Holiday 2025 2026
New Year's Day January 1 January 1
Martin Luther King, Jr. Day January 20 January 19
Presidents' Day February 17 February 16
Memorial Day May 26 May 25
Juneteenth June 19 June 19
Independence Day July 4 July 4
Labor Day September 1 September 7
Columbus Day October 13 October 12
Veterans Day November 11 November 11
Thanksgiving Day November 25 November 26
Christmas Day December 25 December 25

Canada Based Locations

 

Holiday 2025 2026
New Year's Day January 1 January 1
Good Friday April 18 April 3
Victoria Day May 19 May 18
Canada Day July 1 July 1
Labour Day September 1 September 7
Bank Holiday October 13 October 12
Thanksgiving Day October 13 October 12
Remembrance Day November 11 November 11
Christmas Day December 25 December 25
Boxing Day December 26 December 26

 


 

FAQs

Stripe shows the payout as paid, but the payout isn't showing in the bank account.


For more information on receiving your payout through Stripe, check here.

How is my banking information stored?


For payouts, all banking information is stored confidentially in your Stripe account. Stripe deposits these funds directly into your connected bank account.

What if I have questions about payouts for orders placed through a delivery platform or non-Otter platform?


For more information on payouts for orders placed through a delivery platform or non-Otter platform, reach out to that third-party directly. 

 


Still need help? Reach out to our team:

Chat Icon in Otter Dashboard Live Chat   Text bubble Text/SMS Message
Chat with support by clicking the chat icon in the bottom right corner of the Otter Dashboard.  

+1 (888) 681-8837

Send us a text to the number above for assistance over text message.


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