Overview
Maximize your setup with the Otter app! It comes pre-installed on all Otter-issued tablets, but you can also download it directly to your own compatible devices.
Hardware & Printing Requirements:
- Bluetooth Printers: You must use the Otter app to connect. Bluetooth printing is not supported via web browser access.
- Web Browser (Order Manager): If you prefer using Order Manager on a web browser, you must use an Otter-issued printer (Ethernet or TP-Link) to print tickets.
Setting up new hardware? You can pair your tablets directly from your phone! Read our guide on How to Pair Devices via the Otter Go App to get your screens linked up before moving to your desktop for printer configuration.
Tablet Set up
In the Box:
In the box for your tablet, you will find:
- The tablet
- Charger (USB-C)
- Device manual
- Otter instructions
Getting Started
| Step | Process |
| 1 | Turn the tablet ON |
| 2 | Connect to your store’s main Wi-Fi network |
| 3 | Tap the Otter app on the home screen |
| 4 | Your tablet should include an info sheet with your username and password |
| 5 |
Sign in to your tablet with the included credentials
|
Keep the following in mind to get the best performance out of your tablet:
- Keep your tablet plugged in and connected at all times–especially overnight for updates
- Make sure all Bluetooth/local printers are within 15 ft of your tablet at all times.
- We recommend using wired internet connections for printers and tablets if at all possible.
Bring Your Own Device(BYOD) Set Up
| Step | Process |
| 1 | Turn the tablet ON |
| 2 | Connect to your store’s main network |
| 3 | Open Google Play |
| 4 | Download the Otter app |
| 5 | Tap the app to open, and sign in to your Otter account |
| 6 |
In a browser on your device, sign in to Order Manager (https://app.tryotter.com/login) NOTE: Any tablet or laptop can manage orders through Order Manager |
At any time, you can request a tablet from us that will come with the Otter. You can also download the app via the Google Play Store or access your Otter account via app.tryotter.com in a web browser.
Keep the Otter App Up-to-Date
Your Otter tablet and Otter app should update to the most recent software after being connected to the internet.
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