Tablet Hardware Troubleshooting

Why does my tablet keep timing out? 

Tablets can have battery-saving features to put the device to sleep when it's inactive. These features may prevent your tablet from playing a notification sound for incoming orders, which can disrupt the restaurant operations or create printing delays.

To prevent any disruptions, please make sure that your tablet is always plugged into the power outlet and follow the steps for your device to disable its battery optimization feature.

The images can expand once selected.

Step	Process	Details
1	After turning the tablet on, click on the Settings icon.
2	Once the Settings page loads, scroll down until you see Apps and proceed to tap on this section.
3	Scroll down the list of apps and select Otter.
4	Tap on Battery.
5	Tap on Optimize Battery Usage.
6	Tap on Apps not optimized and then select All.
7	Tap on the magnifying glass. Search for Otter.
8	Press back until you end up back on the Settings screen. Tap on Battery & Device Care.
9	Tap on Battery.
10	Make sure Power saving mode is toggled OFF.
11	Click More Battery Settings.
12	Turn off Adaptive power saving.
13	Go back and tap on Background usage limits.
14	Turn off Put unused apps to sleep.
15	You are all set! Enjoy Otter!

Step	Process	Details
1	After turning the tablet on, click on the Settings icon.
2	Once the Settings page loads, scroll down to Apps & notifications.
3	Tap on See All apps.
4	Tap on the magnifying glass and search for Otter. Tap on one of the Otter apps.
5	Scroll down until you see Battery and tap on it.
6	Scroll down to Battery optimization and tap on it.
7	Tap on Not Optimized and select All apps.
8	Tap on the magnifying glass and search for Otter. Tap on Don’t optimize. Then tap Done.
9	You are all set. Enjoy Otter!

How do I restart my tablet? 

If your tablet is running slow, freezing, not showing orders correctly (even though everything else is set up), or having trouble connecting to other hardware, a quick restart can often fix the issue. This guide will walk you through the steps to safely restart your tablet

• Step	Process	Image
  1	Please Press and hold the Power button (right edge) until the 'Power off' prompt appears on the screen. If this does not work, go to Step 2.   If it works, go to Step 3.
  2	Simultaneously press and hold the Volume Down button (right edge) and the Power button (right edge) until the screen goes black (approx. 15 seconds), then release. Allow several seconds for the reboot process to complete.
  3	Tap Restart.
  4	To confirm, tap Restart. Note: If the device won't power back on, partially charge the device, then retry.

Troubleshooting

• When the tablet does not charge at all or takes a while to charge up, we recommend trying a different charger— Tablets use a USB-C charger— to check if it's just a faulty charger issue and not an issue with the tablet itself.

• If the time displayed on your tickets is different from the timezone of your store’s location, the timezone selected for your device may need to be adjusted.
  
  If using an Otter tablet or POS, follow the instructions below:

  Step	Process	Image
  1	From the device home screen, select Settings.
  2	Select General Management.
  3	Go to Date and Time.
  4	Check that the listed timezone is correct.  If not, tap to select the correct timezone.

Updated December 24, 2025 19:05